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Had my GE Profile PSS26NSTASS refrigerator repaired 2 weeks

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ago. He replaced the...
Had my GE Profile PSS26NSTASS refrigerator repaired 2 weeks ago. He replaced the main board and a circulating fan in the freezer section. This fixed the warm freezer. However, now any thing I put in the Custom Cool section (bottom drawer) freezes. Things put in the produce drawer just above it also freeze. I changed around teh settings on the Custom Cool control panel and set it to "citrus." The numerical display briefly shows the target temp, and then cycles to "99 degrees F." The display shows 99 all the time. I suspect the temperature sensor for the Custom Cool section is bad. I noticed the fan in the Custom Cool is NOT constantly running (as I would expect if a bad sensor was causing constant attempts to cool the section). I looked at the diagram of the Custom Cool on AppliancePartsPro.com and did not see a temp sensor. I am posting here because the repair guy 2 weeks ago mumbled something about sensors going bad as I was paying him. I am wondering if knew there was a problem. Can I solve this problem by a simple sensor replacement?
Submitted: 5 years ago.Category: Appliance
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Answered in 2 minutes by:
8/1/2012
Appliance Technician: Barry G., Home Appliance Technician replied 5 years ago
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
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Hello my name is Barry, thank you for choosing our service.

Only the foods in the custom cool section are freezing? No where else in the fresh food side?

Thanks,
Barry
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Customer reply replied 5 years ago
Foods in the Custom Cool and the Produce drawer just above it freeze. The rest of the refrigerator compartment seems to function fine. Freezer is set to 0 degrees, and shows -1 to 0. Refrigerator is set to 37 degrees and shows 37 degrees on the display.
Appliance Technician: Barry G., Home Appliance Technician replied 5 years ago
I am very sorry for the delay, I am still looking for the sensor, I can see it on the wiring diagram but I have not found it on the parts diagram.

If you tap the control from the bottom can you get that 99 to flicker or change?

Thanks,
Barry
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Customer reply replied 5 years ago
I am at work right now and unable to do active manipulations.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 11,264
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Customer reply replied 5 years ago
OK. Where on the unit is it located, and instructions on replacing it?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 years ago

this is the thermal sensor in the freshfood section located just above the crisper drawers on the back wall .

it just has two wire clip the old one and wire nut the wires onto the new one .

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Customer reply replied 5 years ago
I will check it out tonight. I have seen other posts indicating a similar sensor to be located behind the oval grill on the left hand wall of the fresh food compartment. That one I presume is for the main fresh food compartment. The location you are describing I presume is for the Custom Cool section. Does it also have some sort of grill covering it?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 years ago

you are correct it has two .

And it normally has a small grill with opening in it about 2 inches long and the openings are about 3/4 of an inch .

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Master Tech
Master Tech
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