How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9920
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

Had my GE Profile PSS26NSTASS refrigerator repaired 2 weeks

Customer Question

Had my GE Profile PSS26NSTASS refrigerator repaired 2 weeks ago. He replaced the main board and a circulating fan in the freezer section. This fixed the warm freezer. However, now any thing I put in the Custom Cool section (bottom drawer) freezes. Things put in the produce drawer just above it also freeze. I changed around teh settings on the Custom Cool control panel and set it to "citrus." The numerical display briefly shows the target temp, and then cycles to "99 degrees F." The display shows 99 all the time. I suspect the temperature sensor for the Custom Cool section is bad. I noticed the fan in the Custom Cool is NOT constantly running (as I would expect if a bad sensor was causing constant attempts to cool the section). I looked at the diagram of the Custom Cool on and did not see a temp sensor. I am posting here because the repair guy 2 weeks ago mumbled something about sensors going bad as I was paying him. I am wondering if knew there was a problem. Can I solve this problem by a simple sensor replacement?
Submitted: 4 years ago.
Category: Appliance
Expert:  Barry G. replied 4 years ago.
Hello my name is Barry, thank you for choosing our service.

Only the foods in the custom cool section are freezing? No where else in the fresh food side?

Customer: replied 4 years ago.
Foods in the Custom Cool and the Produce drawer just above it freeze. The rest of the refrigerator compartment seems to function fine. Freezer is set to 0 degrees, and shows -1 to 0. Refrigerator is set to 37 degrees and shows 37 degrees on the display.
Expert:  Barry G. replied 4 years ago.
I am very sorry for the delay, I am still looking for the sensor, I can see it on the wiring diagram but I have not found it on the parts diagram.

If you tap the control from the bottom can you get that 99 to flicker or change?

Customer: replied 4 years ago.
I am at work right now and unable to do active manipulations.
Customer: replied 4 years ago.
OK. Where on the unit is it located, and instructions on replacing it?
Expert:  Whrlp Master Tech replied 4 years ago.

this is the thermal sensor in the freshfood section located just above the crisper drawers on the back wall .

it just has two wire clip the old one and wire nut the wires onto the new one .

Customer: replied 4 years ago.
I will check it out tonight. I have seen other posts indicating a similar sensor to be located behind the oval grill on the left hand wall of the fresh food compartment. That one I presume is for the main fresh food compartment. The location you are describing I presume is for the Custom Cool section. Does it also have some sort of grill covering it?
Expert:  Whrlp Master Tech replied 4 years ago.

you are correct it has two .

And it normally has a small grill with opening in it about 2 inches long and the openings are about 3/4 of an inch .