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Hello, My freezer is not cold enough and wont freeze certain

Hello, My freezer is not cold...
Hello,

My freezer is not cold enough and won't freeze certain items. Ice cubes will not be produced unles we press the reset button...
it is freezer/fridge combo ( side by side), there is no issue with the fridge side.
Help! This fridge is only 1 1/2 years old....
Thank you.
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Answered in 2 minutes by:
8/1/2012
gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,972
Experience: i have over 15 yrs experience in home appliance repairs and installs
Verified

gst85 :

hi there.


 

gst85 :

do you have the model number?.are your items not fully frozen?

Customer:

Hi

Customer:

it is RS263TDBP


 

gst85 :

could you hear the fan runing?

Customer:

some of them are fully frozen like seafood, meets, veggies but liquid stuff like otter pops are ice cream don't freeze

Customer:

yes i can hear the fan


 

Customer:

actually the items are getting soft in there now


 

gst85 :

okay open the freezer.can you see any frost forming at the wall?


 

Customer:

no frost nor ice but it is quite cold in there like a fridge on high


 

Customer:

if i press on the reset button of teh ice maker, they will fall in teh tray but not automatically.


 

gst85 :

ok so if the freezer is not that cold then your fridge section will NOT cool as well either.can you pull the fridge forward to just enough to access the compressor?

Customer:

it is very heavy,I'll try


 

gst85 :

take your time please.


 

Customer:

ok it's pulled out - the back is completely covered


 

gst85 :

okay.remove the lowr cover?


 

gst85 :

lower


 

Customer:

there 2 vents at the bottom the freezer one blows out coolish air and teh fridge one warm air


 

Customer:

ok


 

Customer:

where the vents are?


 

gst85 :

ok so you see one short vent and the other is long.correct

gst85 :

sheet metal covers?


 

Customer:

done


 

Customer:

yes sheet metal covers


 

gst85 :

ok great.now fan you see a fan running next to the compressor?


 

Customer:

yes it is running smoothly


 

gst85 :

now touch the compressor.does it feel warm or hot to touch?

Customer:

it's very hot


 

Customer:

the linoleum under the compressor is brownish too


 

gst85 :

ok so what would tell me that it is overheating which is basically is a bad compressor?


 

gst85 :

since it is only 1 1/2 year old do you know if it is still under warranty?


 

Customer:

meaning? a new compressor?


 

Customer:

warranty is over unfortunately


 

gst85 :

that is correct.

gst85 :
Customer:

so how does it work? what do i need to do?

Customer:
gst85 :

what will need to have this done by an actual appliance technician.

Customer:

I called around and there are no technician servicing samsung appliances around here. any recommendations?

gst85 :

this does not have to be an actual samsung technician in order to fix work on it.any appliance company will work on it

gst85 :

if you can tell me the city and state you live in i can see who will service you?

Customer:

Santa Rosa CA


 

gst85 :

okay,just give me a few minutes i will be right back.


 

Customer:

Thank you

gst85 :

sure.

gst85 :



















Richard's Appliance Service Santa Rosa, CA 95403

(707)(NNN) NNN-NNNN/div>
gst85 :






















Asef's Appliance Service

709 4th St, Santa Rosa, CA 95404


(707)(NNN) NNN-NNNN/div>
gst85 :

give these two companys a try.


 

Customer:

Thank you very much for your help. I really appreciate it.


Have a good evening.

gst85 :

your welcome.before you go please click on a smiley face.


 

gst85 :

same to you.

gst85 :

thanks for choosing this service.


 

Customer:

will do!


 

Customer:
gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,972
Experience: i have over 15 yrs experience in home appliance repairs and installs
Verified
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gst85
gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,972
3,972 Satisfied Customers
Experience: i have over 15 yrs experience in home appliance repairs and installs

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