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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Our GE microwave oven is 5 years old and has completely quit.

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Our GE microwave oven is 5 years old and has completely quit. It is a MONOGRAM microwave oven model number ZE2160 and is installed just above our GE MONOGRAM oven in our kitchen.

I don't know if is the magnetron tube or what other problem it might be, but it seems to me that this appliance should not quit after 5 years' useage.

Can you provide help?

Thx, John A. Cunnion XXX-XXX-XXXX

Hello, Thank you for using this service, I will be helping you with your problem today

is this completely dead ? no lights inside no clock ?

Customer: replied 5 years ago.
The clock is not showing anything, but the inside light goes on when I open the door.
okay, thats not to good. If the light inside is comming on but the control is blank it means the control itself has failed, this control is $115.00 at the following link. its part number 1655 on this diagram. its behind the keypad. it needs to be replaced. thanks and best wishes, Bryan
Bryan and 2 other Appliance Specialists are ready to help you
I hope you received my last post. We are having site issue's if so the only thing I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done rather than rating me with a 1 or 2 smiley faces please use the (continue conversation) link and tell me what else I can do or what else you would like to know so that I can get you that information so I can improve my customer satisfaction rating. You may receive an email with my answer if so please sign back in and accept on the site itself. Its the only way I get paid for helping you. thank you and best wishes , Bryan