How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14864
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

Refridgerator is not cooling. The temperture buttons are at

Customer Question

Refridgerator is not cooling. The temperture buttons are at -- and when pressed nothing happens.
Submitted: 5 years ago.
Category: Appliance
Expert:  Appliance Guru replied 5 years ago.
Hello and thank you for using this service.

Can you give me the complete model off the unit. Thanks!
Customer: replied 5 years ago.
Maytag PBF2255HEQ
Expert:  Appliance Guru replied 5 years ago.
Great thanks,

This is a pretty common issue and I believe the evaporator is frosted over and blocked up. If you open the drawer and look at the back panel on the very bottom you will see white frost more than likely. If you do you need to do this:

Unplug the refrigerator for 10 secs and plug it back in. Open the refrigerator door and hold the light switch in so the refrig lights go out.

Press the refrig temp down button 3 times and then release the light switch. You should see F and D in the displays. If you the refrig temp down button 1 should see the letter S in the refrig display.

Then press the refrig temp up button once....You will see the letter L

Finally press the refrig temp down button 1 more time...and you should hear the unit shut off and the display should say 4 and 4.

If that happens wait for about 1-5minutes and open the freezer drawer and should hear a sizzling and you should see the frost melting off the back bottom area of the panel. If you do you need a new control board. This is very common. here is a link to the is part #5 at this link.


All I ask is you rate my response and tips are appreciated!