Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Side -by -side not cooling correctly, freezer not making ice

Customer Question
, refrigerator not cooling at...
Side -by -side not cooling correctly, freezer not making ice , refrigerator not cooling at all. Changed water filter yesterday is the only maintenance ever on this less than yr old unit. Have unplugged for a few minutes to see if something will reset to no avail. Any ideas?
Submitted: 5 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
7/1/2012
Appliance Technician: Randy, Home Appliance Technician replied 5 years ago
Randy
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,300
Experience: 25 years of overall experience: Owner and technician of own appliance repair business.
Verified

Hello, my name is Randy and I am here to assist you. Do you happen to have the model number of the unit? Also. look inside your freezer at the back wall and let me know if there is any frost buildup.

Ask Your Own Appliance Question
Customer reply replied 5 years ago
ED2VHEXVB01
Slight frost on an aluminum cover in freezer
Appliance Technician: Randy, Home Appliance Technician replied 5 years ago
Okay, inside the freezer, can you hear the fan running?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
fan is running
Appliance Technician: Randy, Home Appliance Technician replied 5 years ago

Okay, the frost is a good and bad thing. Good because that means the compressor is working correctly. Bad because there shouldn't,t be any frost. You need to take off that aluminum cover off to get access to the coils and see if they are frozen over.

Ask Your Own Appliance Question
Customer reply replied 5 years ago
I can tell they are frozen over without removing the cover after emptying the freezer. will using a hair dryer to thaw them solve this problem? It's been so hot here even the AC is struggling.
Appliance Technician: Randy, Home Appliance Technician replied 5 years ago

Yes the hair dryer will thaw the coils and get you up and running but only temporarily. You need to replace the defrost control board as your unit is not defrosting like it should be. I am sending you a link to a diagram and the board to be replaced is #4 on the diagram. I am here for further assistance and thank you for your time and patience, Randy.

http://www.searspartsdirect.com/partsdirect/part-model/Whirlpool-Parts/Refrigerator-Parts/Model-ED2VHEXVB01/1198/0165000/W1007082/00011?blt=06&prst=0&shdMod=ED2VHEXVB01

Ask Your Own Appliance Question
Customer reply replied 5 years ago
Hair dryer is running, tons of frost behind cover. Could high humidity be the culprit or is the defroster for sure ill?
Appliance Technician: Randy, Home Appliance Technician replied 5 years ago
The defroster is the culprit. Also, after you get the coils defrosted look at the thermostat that is connected to the coils. It is the round thing and make sure it is flat on the top and not "blown" out. If that is the case where it looks separated then that is your problem. That is the defrost thermostat. No matter what your problem is that or the control.
Ask Your Own Appliance Question
Ask Randy Your Own Question
Randy
Randy
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,300
1,300 Satisfied Customers
Experience: 25 years of overall experience: Owner and technician of own appliance repair business.

Randy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Samsung refrigerator is leaking from water filter housing
My Samsung refrigerator rf4289hars/xaa is leaking from the water filter housing and going underneath the Deli drawer freezing and dripping onto the floor on the left side of the fridge. It is about 3 … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Just beeps. No longer can be reset
Just beeps. No longer can be reset… read more
Will
Will
President
Vocational, Technical or Trade Scho
131 satisfied customers
Just put a new water filter in and the ice maker is now
Just put a new water filter in and the ice maker is now working. Any suggestions.? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I replaced the water filter on my GE refrigerator. The water
I replaced the water filter on my GE refrigerator. The water dispenser does not work now. Seems that it is building up pressure at the filter. When I removed the filter to check it came off with much … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The door on my whirlpool refrigerator water filter is stuck.
The door on my whirlpool refrigerator water filter is stuck. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I just replaced my refrigerator water filter but water won't
I just replaced my refrigerator water filter but water won't un now. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Water filter will not come out. Tried everything shown
tried everything shown on-line it does not come out … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I cannot remove the water filter on my refrigerator.
I cannot remove the water filter on my refrigerator … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Exchanged the water filter on a GE GYE22KSHHSS refrigerator
exchanged the water filter on a GE GYE22KSHHSS refrigerator and get the message change filter - dispenser off … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
After replacing the water filter in my Kenmore Elite side by
after replacing the water filter in my Kenmore Elite side by side refrigerator freezer I have no water or ice dispensing in the freezer door. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Where is the water filter located on a model RF323TEDBSR/AA
Where is the water filter located on a model RF323TEDBSR/AA refrigerator located and do I really need to shutoff the water feed before changing the filter? I would have to move the unit away from the … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
PROBLEM WITH WATER FILTER ON REFRIGERATOR. NEW. LESS THAN A
INSERTED FILTER READS STILL INSTALL FILTER CANNOT GET NEW FILTER OUT … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My water filter was at 0, the call service light was on and
My water filter was at 0, the call service light was on and there was a beeping. I replaced the water filter, pushed the reset button and it now reads 99 but there is still beepig … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Placed the water filter but the light on the side of the
placed the water filter but the light on the side of the door won't come back on. Also, the freezer light on the side door is off. What can I do to fix this? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
On a refrigerator with water in the door.Can a water filter
On a refrigerator with water in the door.Can a water filter be added to the water line???????.... … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Where is water. Filter on Amana bottom freeZer refrigerator?
Where is water. Filter on Amana bottom freeZer refrigerator? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a subzero refrig/freezer and the water filter broke
We have a subzero refrig/freezer and the water filter broke earlier in the week, we removed the water filter and shortly thereafter the freezer stopped working. The refrigerator is working fine but th… read more
travis webb
travis webb
tech.
2,417 satisfied customers
I just change the water filter and the freezer is not
i just change the water filter and the freezer is not cooling … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x