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Hello, I can help you with this. Do you know the model, serial and manufacturer? Thanks
Do you know the model number or manufacturer?
It's a Bosch digital cooktop and oven with no model number on it?
The model number would be on a sticker on the bottom, under the cabinets.
I am a bosch factory service tech, so I am familiar with the products but will need the model to get the right error code.
Tha model No. is HES246U/01
thanks, XXXXX XXXXX it up right now.
This is a failure of one of the touch keys on the display. You can try to power the unit off, clean the surface of the keys (with very little water) wait 5 minutes and power on. If that does not work the touch panel will need to be replaced.
We need to use the oven right away, our children are waiting for their dinner!
Try the power off trick and see if that works. Otherwise there isn't any fix without parts. Sorry.
Do you mean tapping the 'off' display. We have done this many times and nothing happens?
I mean unplug or turn off at the breaker.
It's plugged into the wall behind the appliance, but I will try to find the breaker.
Tha did it! Thanks for your help.
Glad to help!