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Brown liquid is leaking from below my ice and water dispenser

Customer Question
on my frigidaire by electrolux...
Brown liquid is leaking from below my ice and water dispenser on my frigidaire by electrolux side by side refrigerator. The water and ice are fine.
Submitted: 5 years ago.Category: Appliance
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Answered in 2 minutes by:
6/15/2012
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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, Do you have a full model number so I can better assist you ? Thanks, Bryan
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Customer reply replied 5 years ago
I'm sorry but I do not have the model number available. The refer is at my sons house. The refer is about 3 years old and it's a frigidaire by electrolux.
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
Okay this makes it a lot more difficult,there are so many different types of dispensers and I can be sure where to start with yours.do you think you can get that to me later ? I really need to look at the diagrams to see what may be causing your issue. my thoughts are it the solenoid thats rusted and this can cause that issue.
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Customer reply replied 5 years ago
I'll send the model number to you later.
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago

Ok, thanks talk to you later then . Bryan

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Customer reply replied 5 years ago
Bryan,

I do have that model number now. Frigidaire GLRS237ZCW2
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay give me a few minutes to look it up, thanks.
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Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
What you need to do is take the dispenser apart. remove the screws holding # 4 on the diagram and you should be able to see at least where the brown liquid is comming from, most likely something in the dispenser is rusted and the moisture is causing a liquid to drip, can you do that?
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Customer reply replied 5 years ago
Yes I can do that.
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
Okay great! let me know what you find, pay particular attention to the screws that hold the switches in. these sometimes rust. thanks . Bryan
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Customer reply replied 5 years ago
I won't be able to look at it until later. I have to go over to my sons house. I'll let you know later how it goes.
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
Okay thats fine, thanks and talk later. Bryan
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Customer reply replied 5 years ago
Removing the panel helped me identify the problem. Water that collected under the shelf had rusted the screws and the rust water is what was flowing out. I replaced the screws with aluminum ones and instructed my son that he needs to remove the shelf and wipe away any collected water.
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago

Thats what I thought was going on. these screws rust and cause that issue. I hope I helped at least. Please rate me by choosing one of the stars for rating. 3 stars and above are a good rating. I hope I've at least earned one of them

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, if you need more assistance please ask. thanks , Bryan.

P.S. Happy Fathers Day !

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Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
Did you get my last reply? the site is having problems and I want to make sure you received the info.if so please use the rating system to rate my help. 3 stars or above is a good rating.thanks ,Bryan
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Bryan
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Category: Appliance
Satisfied Customers: 12,157
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Experience: 15 yrs. experience as a certified appliance technician.

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