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the freezer is running BUT the contents are NOT frozen! (I

Customer Question
have a veking 48' double...
the freezer is running BUT the contents are NOT frozen! (I have a veking 48' double doors PRO) and NO manual to adjust the buttons on top of the inside the refrigirator. May be this is the problem. I hope for an answer. thank you
Submitted: 5 years ago.Category: Appliance
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Answered in 3 minutes by:
6/14/2012
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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Hello, Thank you for using this service, I will be helping you with your problem today

Good morning. Do you have a model # ?
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Customer reply replied 5 years ago
looking for it give me a minute
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay
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Customer reply replied 5 years ago
sorry could not locate the # XXXXX it is side-by-side doors, 48" wide and 82+ height and it is 9 years old and used ONLY last year!!!
Customer reply replied 5 years ago
I do not see your answer or response
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
I tried to respond but you posted before I could, check the freezer in the back inside. is there frost on the panel? is the fan running ?
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Customer reply replied 5 years ago

product # XXXXX

 

There is no frost. The fan is running(I hear the motor) it is cold inside the freezer but not frozen products.

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay so everything seems to be running ? fan,and it is semi cold? you need an HVAC tech to check the freon levels unfortunately. he will need to put gages on this and check the levels. sorry for the bad news. freon laws are very strict now and this needs to be checked by a tech.
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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Bryan
Bryan
Bryan, Home Appliance Technician
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Satisfied Customers: 12,157
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