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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Our smooth top ranges oven does not work. The broiler does.

Resolved Question:

Our smooth top range's oven does not work. The broiler does. When we turn the selector knob to oven the indicator light comes on, but when we then turn the temperature knob on the light goes out. Also the temperature selection knob will not rotate to the highest 2 or 3 settings.
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
Hello, Thank you for using this service, I will be helping you with your problem today

can you get us the full model #?
Customer: replied 5 years ago.
I'm at work and don't have that info
Expert:  Bryan replied 5 years ago.
can you get that to us later ?
Customer: replied 5 years ago.
Expert:  Bryan replied 5 years ago.
okay I will be on tonight, just send that info when you get home . thanks talk then Bryan
Customer: replied 5 years ago.
How do I log back in to continue tonight?
Expert:  Bryan replied 5 years ago.
just go to just and log in with your user name and password XXXXX any replies you send will go directly to me.
Customer: replied 5 years ago.
Model: RF366PXYQ 3
Expert:  Bryan replied 5 years ago.
ok, this means the thermostat is bad. the problem is This part has been permanently discontinued by the manufacturer, I can give you the part number but its showing unavailable. you may search the web and find one however. the part number is XXXXX Number(NNN) NNN-NNNN , wish i had better news, sorry. thanks Bryan
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