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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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our jenn air dishwasher does not drain completely. All cycles

Customer Question

our jenn air dishwasher does not drain completely. All cycles run and the dishes are clean, but water level stays about 1 inch below door hinges.

Hoses and drains are clear.

We suspect something is blocking drain or filters inside the washer, but the screws to remove plastic panel under heating element are special heads. Can we buy the right tool?
Submitted: 5 years ago.
Category: Appliance
Expert:  JCCARVER replied 5 years ago.
Please list your model number! Press the cancel button and tell me if you hear a humming noise from bottom of unit?
Customer: replied 5 years ago.

I'm not at home right now and don't remember the model number. I'll get back to you later this afternoon.


The wash water seems to drain. What's left appears to be rinse water.


Talk to you later.


Expert:  JCCARVER replied 5 years ago.
ok no problem
Expert:  JCCARVER replied 5 years ago.
When the unit is supposed to be draining do you hear the pump running?