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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81253
Experience:  9+ years being an appliance technician with factory training.
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i have a refrigerator maytag msd2556aew. Tenant said they

Customer Question

i have a refrigerator maytag msd2556aew. Tenant said they got water from the in door dispenser and walked away. when they returned shortly discovered water still running without anything touching actuator. i think it turned off when door opened. light on panel stuck on cubes setting and wont change. still making ice. interesting side note, when i opened freezer door and pushed on the switch to turn off interior light the ice started dispensing. any ideas?
Submitted: 5 years ago.
Category: Appliance
Expert:  Tyler Z. replied 5 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

So since the issue is affecting both the ice and water dispensing, we can assume the problem isn't the water valve not sealing up. That leaves only 3 possibilities.

1. You could have a bad rubber actuator pad (which fails commonly)
2. You could have a bad switch behind the actuator pad that is starting to trigger without the pad pushing on it
3. You could have a bad control board.

Since the issue is intermittent, you can't test for the problem so I'd recommend just replacing the actuator pad as well as the switch behind it. Below are links to the two parts you'd want to order and replace.

CLICK HERE for actuator pad

CLICK HERE for switch

Customer: replied 5 years ago.
what about the fact that i am unable to change the selector pad from say ice cubes to water? like i said the light on selector pad is stuck on ice cubes.
Expert:  Tyler Z. replied 5 years ago.
That happens when the switch behind the actuator thinks it's being slightly pushed. It's all related to the unit thinking the switch is being pushed in to dispense.
Customer: replied 5 years ago.
so if the switch were working it should probably make a slight clicking sound or feel? the pad, short of being ripped would still work. it seems it is kinda cosmetic and no real mechanical feature.
Expert:  Tyler Z. replied 5 years ago.
not really. The switch sound is very very subtle. Th pad is made out of rubber so if it gets ripped, it won't have the tension to pull the actuator forward and stop pressing the switch. It looks cosmetic, but as the pads get older and degrade, it will not pull the actuator forward correctly so the switch will continue to be pushed.

Customer: replied 5 years ago.
could i pinch the pad and pull it forward to isolate if problem was pad or switch
Expert:  Tyler Z. replied 5 years ago.
Yes you can, but even if it's just the switch, it's still a good idea to replace both especially if you see a rip in the pad. Both parts are relatively inexpensive and the pad needs to come out to replace the switch behind it anyways.

Customer: replied 5 years ago.
ok i'm going with pad and switch replacement. i've seen on some posts to pinch and slide pad upwards to remove pad and expose switch. is it really that easy>
Expert:  Tyler Z. replied 5 years ago.
for the most part, yes. Although you may need to remove the dispenser face and bracket to get a bit more room to work in. If you need to remove the dispenser panel, pul the drip try forward and off and unplug the refrigerator. Remove the screws along the bottom of the dispenser control. Then the panel will pull off.