Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Bosch B20CS Fridge water dispenser broken

Customer Question
My Bosch B20CS Fridge has...
My Bosch B20CS Fridge has a water dispenser which stopped working yesterday. How should I troubleshoot this?
Submitted: 5 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 6 minutes by:
4/17/2012
Appliance Technician: SubZero_Wolf Expert, Home Appliance Technician replied 5 years ago
SubZero_Wolf Expert
SubZero_Wolf Expert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 340
Experience: Licensed Appliance Journeyman
Verified

SubZero_Wolf Expert :

Hello, I can help you with this. The first step is to check if the valve is getting voltage when you push the dispenser button. This will take two people, one with a volt meter. If the valve is getting voltage you have a bad valve. If no voltage is present at the connector, then you will need to check the dispenser board located on top of the machine for output voltage.

Customer:


Huh. I guess I could do this. Might it help you to know that it was working this AM - which was probably the first time it had been used for a while because we just moved in? then, all of a sudden it stopped working?

Customer:

Also - if I can come up with a volt meter - to where exactly should I connect it?

Customer:

Finally - is there nothing else I can/should try now? I don't have a voltmeter.

SubZero_Wolf Expert :

Odds are it is the valve but testing with a meter id the sure fire way to tell. you would want to remove the two pronged connector at the valve assembly. there are two of these connectors down there, one for ice maker. i can't remmeber if it's the red or the blue connecter but I always just check them both. Stick one probe of the meter in each side of a connector and push the dispenser button.

Customer:

OK - I'll pick one up at Home Depot. One more quick question - when I push the button it whirs - and sometimes a few drops come out. Does this change your thinking? I'll approve the charge after I get your thoughts on this.

SubZero_Wolf Expert :

The ice maker work fine right?

SubZero_Wolf Expert :

works

Customer:

It does.

Customer:

At least - I think it does - there is ice...

Customer:

...I can't promise it has made *new* ice.

SubZero_Wolf Expert :

Sounds like the valve for sure. The wirring means it's getting power.

Customer:

Ok. Valve it is. Thanks for your help.

SubZero_Wolf Expert :

Remove some ice tonight and check in the am. If there is new ice then you'll need a valve if not then I would replace the filter.

Customer:

ok. good idea.

SubZero_Wolf Expert :

anything else I can help you with?

Customer:

I hit the accept button...did it work?

Customer:

And no - I'm satisfied.

Customer:

Thanks.,

SubZero_Wolf Expert :

Not accepted yet.

SubZero_Wolf Expert :

sorry

Customer:

Should be now...just want to be sure you get paid!

Customer:

(and that I don't get charge twice, I suppose)

SubZero_Wolf Expert :

You won't get charged twice for sure :) I'll switch to Q&A mode and the accept will work then.

SubZero_Wolf Expert
SubZero_Wolf Expert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 340
Experience: Licensed Appliance Journeyman
Verified
SubZero_Wolf Expert and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask SubZero_Wolf Expert Your Own Question
SubZero_Wolf Expert
SubZero_Wolf Expert
SubZero_Wolf Expert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 340
340 Satisfied Customers
Experience: Licensed Appliance Journeyman

SubZero_Wolf Expert is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
LG refrigerator that the ice and water dispenser is not
LG refrigerator that the ice and water dispenser is not working. Here is a little history. My tenant called stating that the ice bin was frozen solid. And was not allowing ice not to drop. The water D… read more
travis webb
travis webb
tech.
2,408 satisfied customers
The ice maker is making only a few cubes at a time, and a
The ice maker is making only a few cubes at a time, and a red light is blinking just inside the freezer door. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Ice maker not working. Ice maker not working. If possible.
had ice initialy, turned I'm off now turned on but still no ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My ice maker is not making ice. My ice maker is not making
My ice maker is not making ice JA: What's the make and model? And can you guesstimate how old it is? Customer: My ice maker is not making ice JA: Do you plan on doing the work yourself? Customer: If I… read more
Rusty S
Rusty S
Technician
155 satisfied customers
The ice maker on our refrigerator has stopped functioning.
The ice maker on our refrigerator has stopped functioning. The model number is ***** … read more
travis webb
travis webb
tech.
2,408 satisfied customers
My ice maker isn't working. The ice maker rack is full of
My ice maker isn't working. The ice maker rack is full of frozen water. It was turned off for a time without the water supply being turned off. How can I thaw the rack? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Ice maker is not working-- panel says "ice maker off" but it
ice maker is not working-- panel says "ice maker off" but it doesn't seem to have an option to turn it on … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Model # for an ice maker to be installed in modelRF170wdlx5.
model # for an ice maker to be installed in modelRF170wdlx5 … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The ice maker is working and water dispenses, but there is a
The ice maker is working and water dispenses, but there is a water leak inside the freezer. … read more
Joel Swenson
Joel Swenson
High School or GED
3,395 satisfied customers
My ice maker and water depenser are not working,ice maker
my ice maker and water depenser are not working,ice maker keeps open shut open shut, driving me craa … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
When Ice maker requires water for ice or the water dispenser
When Ice maker requires water for ice or the water dispenser is used, a loud machine gun like sound comes from upper left. If water is dispensed for servral seconds the noise slowly quiets down. Idea … read more
Joel Swenson
Joel Swenson
High School or GED
3,395 satisfied customers
LFX25960SB LG POS...the ice maker and water dispenser has
LFX25960SB LG POS...the ice maker and water dispenser has stopped working. I had replaced the ice maker as the arm had stopped. It worked for a while then stopped again. changed the filter and the inl… read more
travis webb
travis webb
tech.
2,408 satisfied customers
We have a side by side with ice maker & water dispenser.
We have a side by side with ice maker & water dispenser. Today it will not give us water & the ice maker isn't working. … read more
travis webb
travis webb
tech.
2,408 satisfied customers
My water dispenser won't work. Water reaches the ice maker
my water dispenser won't work. Water reaches the ice maker and to the coupler at the bottom of the door. So something is wrong with the water line within the freezer door. How do I fix it? Can I take … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Lg refrigerator water dispenser works ice maker does not,
Lg refrigerator water dispenser works ice maker does not … read more
Dino
Dino
gcse
56 satisfied customers
My ice maker does not make ice...the water dispenser works,
my ice maker does not make ice...the water dispenser works … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Our Whirlpool ED22PQ ice maker/water dispenser does not have
Hi, Our Whirlpool ED22PQ ice maker/water dispenser does not have good pressure. The icemaker used to work well but now the ice cubes are hollow. I read on the back of the refrig that there is a water … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x