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I just bought a new front loading HE Whirlpool washing machine (WFW94HEX). It won't spin well or drain and there is a sound like something is stuck inside. I have removed the back and determined the sound is coming from inside the drum (between the inner and outer housing). Is there anything I can do about that besides get a technician (I have taken off the front as well)?
The unit will not even attempt to spin if it can't drain the water so both issues should be related to the fact that the washer is not draining. There is a drain catch inside the washer that you will want to access and clean if you're getting this drain error. To access the drain catch, tip the machine backwards and lean it against the wall at a 45 degree angle or so. Remove the 3 screws along the bottom of the lower front panel. The lower front panel will then pull down and off. There is a 3" diameter plastic twist cap directly under the tub mounted to the floor. This is your drain cap. Unscrew the cap and clear any debris inside the drain catch. If you find nothing and the drain hose is clear, replace your drain pump.
This does not seem to address my issue for 5 reasons.1. The washer is spinning, just sluggishly and making noise 2. There is not error on the panel 3. There is no lower front panel 4. I removed the back panel and unhooked the 3" drain hose. It was not clogged 5. Does not address why it is making noise like there is something between the inner and outer tubs
Yes, the washer will spin, but not at the speed it should and when done, the clothes are just as wet as when they started. There is no error on the panel and the drain is not clogged. There is a noise like there is something in the drums.
Ok so open the door and spin the tub by hand quickly. Does it make a little bit of that noise you were talking about originally?
Ok so this is a big problem then. Your main drum bearing is going out which is very common on these washers. This is quite a new model number so I'd contact Whirlpool and see if they'll be willing to help with the repair because it will require a new inner basket (has the shaft that goes through the bearing) as well as the rear outer tub (has the bearing installed into it). The total cost of the repair is about $700 which is why I advice calling Whirlpool and sometimes they'll help with the cost. If it's less than a year old then it will be completely covered. If it's over a year then it's a case by case basis so you'll need to state your case.
I got it 3 days ago and this happened on the first load. I was hoping it was something I could deal with over the weekend so I could do laundry. Will they care if I was trying to do the repair myself (does that ruin the warranty)?