How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81829
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

its out of warrenty

Customer Question

it's out of warrenty
Submitted: 5 years ago.
Category: Appliance
Expert:  Tyler Z. replied 5 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

What seems to be the problem? What kind of appliance is this? And do you happen to have a model number?

Customer: replied 5 years ago.
whirlpool refridgerator GI7FVCXWY03 There seems to be an ice build up under freeder drawer. I dont know if it has an auto defrost that's not draining properly but we rutinely get water pooling up on the floor in front of the fridge. It's not a gradual dripping it's a sudden pooling. We had changed the water filter recently ( there was not change to the problem) and We recently moved and had'nt hooked up the water to the fridge right away and still had the problem.
Expert:  Tyler Z. replied 5 years ago.
This is a very common issue and it means that your defrost drain line has frozen over and will need to be thawed out. This is usually caused by gunk build-up in the defrost drain tube. You will need to remove everything out of your freezer and remove the back panel inside the freezer. Use a hair dryer to thaw all the ice out and locate the drain hole. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly. Cut a solid copper piece of wire about 6 inches long. Wrap it around the defrost heater a couple times just above the drain hole and extend it 2 inches into the defrost drain hole. That will transfer heat into the drain hole when the defrost heater turns on and will prevent the defrost drain line from freezing over in the future.