How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Double Oven in lock mode.

This answer was rated:

Double Oven in lock mode.
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

okay if trying what the manual says to do didn't unlock the top oven it means the lock assembly on the top has failed. its part # XXXXX on this diagram. it is an electronic door lock and has a motor to unlock. it has a micro switch on the assembly and if its not in the open position the ovens will not work. you need to replace the latch assembly. getting the oven open is the tough part. you would need to make a hook out of a coat hanger and pull the latch over enough to open the oven so you can replace the latch assembly. heres a link to the part .
Customer: replied 5 years ago.
My husband isn't home to address this. Am I able to pay you and still get in touch with you if we need more help?
yes , sorry I was on break, just come back and reply,
Bryan and other Appliance Specialists are ready to help you