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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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the dishwasher soap is not desolving in the main wash

Resolved Question:

the dishwasher soap is not desolving in the main wash
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

can you start the dish washer and let it fill then open the door and tell me how much water in inches there is in the bottom? does it reach the heater?
Customer: replied 5 years ago.
the water is about 1/2 inch below the heat strips i been using casade action pacs in the main dispenser but they stop disolving
Expert:  Bryan replied 5 years ago.

its sounds as if your water is to low. when this happens the pump cant create enough pressure to disolve the tablets. also it doesnt heat the water because its not reaching the heater. this will make it not desolve also. your water inlet valve needs to be replaced. this lets water in on a timed cycle. if its not opening fully theres not enough water going in . the timer only allows so much time to fill then shuts the valve off. replace the valve and you should be all set.

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