Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a 20 year old GE self claening stove Model # XXXXX

Customer Question
Everything is working fine except...
I have a 20 year old GE self claening stove Model # XXXXX Everything is working fine except the self clean. I tried the sequence to self clean and nothing is happening. All indicator lights are on and timer started. Any suggestions?
Submitted: 5 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
3/7/2012
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

 

is the door locking ?

Ask Your Own Appliance Question
Customer reply replied 5 years ago
It appears to be. The door is locked but I seem to remember the latch going further to the right when locked but cannot be sure. I did not want to force it further.
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay, I know the style you have and whats going on is the solenoid for the self clean locking isn't working. is there a button on the control panel that you push when you slide the latch lever over ?
Ask Your Own Appliance Question
Customer reply replied 5 years ago

The sequence in the instructions is:

1. slide door latch to thr right

2.Press: CLEAN button

3. Adjust cleaning time with: ARROWS

4. Turn oven temperature dial to: CLEAN

5.Turn selector Dial to: CLEAN

 

I assume you are asking about Step # XXXXX The CLEAN button?

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
well on some of the old ones you have a button you push and hold in while you slide the lever over, just wondering if yours has that? having trouble pulling up parts and diagrams because its so old.
Ask Your Own Appliance Question
Customer reply replied 5 years ago

No there is no button to push while locking the door.

 

I am not so sure it is a solenoid style. Before hooking up with this site I was searching the internet and saw a "heat sensitive" style with a diagram that looked similar at least the latch part that I can see looks similar. http://www.appliance411.com/faq/cleanlock.shtml

 

Is it possible that I could have that style?

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay well there is a micros witch in the door lock assembly thats most likely the issue. can you get to the latch lock assembly to test it ?
Ask Your Own Appliance Question
Customer reply replied 5 years ago

I will try to and get back with you...may be 1/2 hour or so.

 

Although I cannot open the door when the switch is to the right, should i hear definite clicking sound when I lock it?

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
yes but if the switch itself is bad it wont send a signal to start the self clean.
Ask Your Own Appliance Question
Customer reply replied 5 years ago

I have opened the top of the stove and have access to the lock assembly. What does the "micros look like and how do I test it?

 

Whe the latch is unlocked (left position) it is almost completely hidden under the overhang of the stove top. When to the right(locked position) it does not go a far under the over hang. This does no appear correct ?!

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
the micro switch will look similar to this one, you need to test it for continuity with a volt meter.
Ask Your Own Appliance Question
Customer reply replied 5 years ago
I do not see that at all. If I take a picture of what i see can i send it to you?
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
yes you use the paper clip along the to of the post window to send pictures.
Ask Your Own Appliance Question
Customer reply replied 5 years ago
graphicgraphic
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay I see. your lock latch assembly is on the back of the oven connected by that rod thats why you cant see it. try looking where the rod goes.
Ask Your Own Appliance Question
Customer reply replied 5 years ago

the rod goes through the back. I will take the back plate off and see where it connects to.

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay you will see the switches or switches there.
Ask Your Own Appliance Question
Customer reply replied 5 years ago

I am sending you 2 photos. The first is when the latch is in the locked position and the second is in th unlocked position.

 

My computer is not allowing me to upload the photos. Please respond back and I will send. I think I interrupted the sequence.

 

 

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay when its in the locked position the switch should have continuity. can you tell that ?
Ask Your Own Appliance Question
Customer reply replied 5 years ago

Not sure what continuity means but the rod is in contact with a strip of metal attached to a little box.

 

When unlocked it is is not in contact.

 

When I try to attach the photos now 1 box comes up to "browse" but the second box does not as did with the first photos

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
I'm not sure on your end why the pictures wont go through. are there any wires attached at the back where the rod goes ?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
graphicgraphic
Customer reply replied 5 years ago

yes there are 2 yellow wires. It looks similar to the photo you sent me except there are spots for 2 where the 2 yellow wires slid onto.

 

I had 2 windows open with our conversations and sent the photos through the other one

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay, the top picture is in the locked position ? if so you need a volt meter to test for continuity. in other words a completed circuit.
Ask Your Own Appliance Question
Customer reply replied 5 years ago

yes that is the locked position. I do not have a volt meter and will have to go to the hardware store and buy one. Is there anything special I need to buy or are they all the same and how do i check it?

 

Also, I will he clicking "accept answer" but was not sure if that would end our session so i have not yet.

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago

I'm sending you a link on how to test with a meter. u just need a cheap one to do this. heres a video. click this link. http://www.repairclinic.com/PartDetail/Micro-Switch/3B73362F/1325771

 

Ask Your Own Appliance Question
Customer reply replied 5 years ago
Thank you I will go buy what i need and be back with you in about an hour
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
okay
Ask Your Own Appliance Question
Customer reply replied 5 years ago
the meter i bought gives me 4 options to check. AC/DC voltage, Resistance, DC current, and battery check. Which one do I need to calibrate for
Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
resistance
Ask Your Own Appliance Question
Customer reply replied 5 years ago

There is continuity, I can get a new lock assembly mechanism and change it out.

 

Any other suggestions

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
well if theres continuity its good. a new lock wont help. does your oven have turn style controls to set the self clean ?
Ask Your Own Appliance Question
Customer reply replied 5 years ago

yes...see photo below

 

graphic

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago
is the lock light comming on ? the little lock icon ?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
Both lights above both dials are coming on
Customer reply replied 5 years ago

graphicIf

 

graphic

Appliance Technician: Bryan, Home Appliance Technician replied 5 years ago

either your selector switch is bad or the thermostat is bad one or the other. at this point I would call a tech the parts may not be available.

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Maytag fridge was leaking at the bottom. I took the food
My Maytag fridge was leaking at the bottom. I took the food out, turned off the fridge, used a blow dryer on it and squirted hot water down the drain until I heard it in the drip pan. It is still leak… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We just purchased a whole new set of appliances from
Hi we just purchased a whole new set of appliances from maytag...the fridge is making a whole lot of noise upon starting, like we are all looking at each other and thinking "Wow, this fridge is gonna … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
After a repairman came to look at my bosch, the cycle called
after a repairman came to look at my bosch, the cycle called "eco" went from 1:30 to over 2:00. Not very ecological. Can I change it to a lesser time … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Can i use led light in fridge. Whirpool .not sure on model
can i use led light in fridge JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: whirpool .not sure on model year97 JA: Do you plan on doing the work yoursel… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Please I have a customer with a YKERS507X kitchen Aid stove
Kelly PleaseI have a customer with a YKERS507X kitchen Aid stove originally .had no display and or heating on the stove top. a colleague of your here on Just answer had me to purchase and install WPW1… read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
How do you remove the electronic key pad to use the key to
how do you remove the electronic key pad to use the key to unlock the safe 10 to 13 years old? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have an older Fisher & Paykel machine GW611. The warning
We have an older Fisher & Paykel machine GW611. The warning lights are on but even when we fix the problems it will not reset. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The water is dispensing on our 2 year old Whirlpool side by
The water is dispensing on our 2 year old Whirlpool side by side refrigerator, and the ice tray is full of frozen ice, but it's not dumping the ice. Is there a rest button? The water in the door is wo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My whirlpool dryer won't turn on and the drum is stiff. 110
My whirlpool dryer won't turn on and the drum is stiff … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool Goldseries 2015 Sn F44719808 Mod MDT720PADMI.
Whirlpool Goldseries 2015 Sn F44719808 Mod MDT720PADMI. Malfunctioning started yesterday- hear water coming in, silent “clicking “ of cycles , timer works, sensor works, draining works, reset garbage … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have 2 year old GE Adora front load washer that wont spin.
I have 2 year old GE Adora front load washer that wont spin … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a 700TC Sub-zero fridge, which I love. The trouble is
I have a 700TC Sub-zero fridge, which I love. The trouble is that the suction of the door has become so very strong that once a open the fridge and close it, I must wait 10 - 15 minutes before it will permit me to open it again. The seal or suction is so very strong, that I cannot open it.Do you ahve any ideas? Many many thanks. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Our whirlpool duet dryer door won't stay closed during
our whirlpool duet dryer door won't stay closed during drying cycle. … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
My Maytag dryer just beeps and won't start when start button
My Maytag dryer just beeps and won't start when start button is pushed … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have a GE Refrigerator with 3 Problems, in order of
I have a GE Refrigerator with 3 Problems, in order of priority 1. Water Leaks from the bottom of the freezer. 2. Water dispenser intermittently doesn't work. 3. Ice dispenser does not work at all… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have an Electrolux Dryer Model EFMG617STT. I forgot to
I have an Electrolux Dryer Model EFMG617STT. I forgot to replace the lint filter and had a couple socks go behind the lint filter panel/moisture sensor panel. When I removed the panel to extract the s… read more
Don T.
Don T.
President
Associate Degree
179 satisfied customers
Our Viking Professional gas stove's oven takes an hour to
Hi. Our Viking Professional gas stove's oven takes an hour to heat & even then struggles to heat past 300-350F degrees. Is the fix obvious - clean all gas burner parts? Many thanks!! … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How can you walk me through fixing my dryer if it is
how can you walk me through fixing my dryer if it is electronic … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x