Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a Whirlpool Gold side by side Model #GS6SHEXNS00 that

Customer Question
has stopped making ice....
I have a Whirlpool Gold side by side Model #GS6SHEXNS00 that has stopped making ice. I have gone through the trouble shooting in the manual with no luck. There is no ice stuck in the tray, the infrared trigger isn't messed up, the freezer seems to be cold enough. The only thing I haven't been able to confirm is if the freezer water line is jammed. The refridgerator water line works fine so I know water is getting to the unit. Any thoughts?
Submitted: 5 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
3/3/2012
Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,256
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service
Verified

Tim Alan :

Hi my name isXXXXX will try and help you.

Tim Alan :

Do you know if the ice maker is cycling?

Tim Alan :

When the ice maker cycles the teeth or combs in the middle will rotate completely around?

Tim Alan :

Is it cycling and just not getting any water?

Ask Your Own Appliance Question
Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
You can initiate an ice maker cycle by unplugging the unit and waiting for 5 minutes, plug it back in and wait another 3.5 minutes then open the freezer door and view what the ice maker is doing.
Ask Your Own Appliance Question
Customer reply replied 5 years ago

So what are the different things that the ice maker might be doing? What am I looking for?

 

 

Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
There is a control inside the freezer on the right side is a blinking light and on the other side is a receiver, between those 2 parts are what controls the ice maker. When you open the door the light should blink, on the opposite side is a flapper close the flapper and make sure nothing is obstructing the beam from the light on the right side, the light should go steady. Now when the ice maker cycles you can see the rotating arm moving. Depending on what happens with the control is what will tell me which component has failed. So observe what the light does and also the ice maker.
Ask Your Own Appliance Question
Customer reply replied 5 years ago
I plugged it back in and it doesn't seem to be doing anything.
Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
Is the light blinking is it blank? Did you wait 3.5 minutes before you opened the door?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
Yes the red infra red light is blinking.
Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
Sounds like the control is ok and the ice maker is dead. The ice maker should have begun a cycle. Look inside the ice maker does it have ice in it or is it dry? The rotating arm is it sticking straight up or is it at a roughly 3 o"clock position?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
The tray is dry and the rotating arm is at roughly a 1:00 position if you are looking at it from the left side of the arm. In other words, the arm appears to be pointing directly over my head when looking at it straight on.
Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
Ok thank you, XXXXX XXXXX the ice maker, the repair is to replace the ice maker. This is the part number.

Icemaker

PART NUMBER:(NNN) NNN-NNNN/strong>

 

Not hard to replace, under the ice maker on either side it slides onto bracket, there is a tap you push up on with a small screw driver and pull it forward and also on the right hand side there is a cover and underneath is a 1/4 inch hex head screw that needs to be removed and the cover taken off, the whole assy will slide right out. Then unbolt the ice maker from it's mount the screws are on the bottom.

Ask Your Own Appliance Question
Customer reply replied 5 years ago

Thanks. Do you happen to know:

 

I have been getting charged an amount from JustAnswer every month on my credit card. I thought that this allowed me 5 questions per month but, when I logged in to ask you this question today, it asked me for my card information. I tried to call customer service but they are closed on Saturdays. Any ideas?

Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
No I really can't answer any question concerning your account. There is a help menu that may give you more information and you can also go into your profile and view your account information there also.
Ask Your Own Appliance Question
Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
If you need further assistance just let me know and please remember to leave a comment after pressing the accept button, thank you and have a great weekend.
Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,256
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service
Verified
Tim Alan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago
Thanks!
Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
Your welcome and thank you.
Ask Your Own Appliance Question
Ask Tim Alan Your Own Question
Tim Alan
Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service

Tim Alan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My new kitchen aid bottom freezer ice maker bin is stuck and
my new kitchen aid bottom freezer ice maker bin is stuck and I can't get it out. there is no ice in it now and we have turned the ice maker off, but it is still stuck … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My refrigerator ice maker drops into the freezer. Purchased
My refrigerator ice maker drops into the freezer JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: Purchased July 2017. 5 months rf263teaesg JA: Do you plan… read more
Rusty S
Rusty S
Technician
155 satisfied customers
Ice maker not working. Ice maker not working. If possible.
had ice initialy, turned I'm off now turned on but still no ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My ice maker is not making ice. My ice maker is not making
My ice maker is not making ice JA: What's the make and model? And can you guesstimate how old it is? Customer: My ice maker is not making ice JA: Do you plan on doing the work yourself? Customer: If I… read more
Rusty S
Rusty S
Technician
155 satisfied customers
My ice maker isn't working. The ice maker rack is full of
My ice maker isn't working. The ice maker rack is full of frozen water. It was turned off for a time without the water supply being turned off. How can I thaw the rack? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Ice maker is not working-- panel says "ice maker off" but it
ice maker is not working-- panel says "ice maker off" but it doesn't seem to have an option to turn it on … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The ice maker has stopped working in my freezer. model
the ice maker has stopped working in my freezer. model number … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
When I manually switch the freezer light off the ice maker
When I manually switch the freezer light off the ice maker sensor light also goes off on a kitchen aid refrigerator. Ice maker not working … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My ice maker and freezer are not working. Lgy28968sb.
my ice maker and freezer are not working JA: What's the make and model? And have you checked the settings recently? Customer: lgy28968sb JA: Do you plan on doing the work yourself? Customer: electroni… read more
Rusty S
Rusty S
Technician
155 satisfied customers
THE FREEZER DOOR WATER DISPENSOR STOP WORKING ICE MAKER
THE FREEZER DOOR WATER DISPENSOR STOP WORKING ICE MAKER STILL WORKS AND DISPENSES ICE. DID TROUBLE SHOOTING FROM MANUAL STILL NOT WORKING. CALL REPAIR PERSON THEY SAID WHOLE FREEZER DOOR WOULD NEED RE… read more
Daniel
Daniel
senior service enginner
High School or GED
2,307 satisfied customers
The ice maker is not making ice and the freezer drawer next
the ice maker is not making ice and the freezer drawer next to the ice maker has a layer of ice above the drawer … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Maytag Pull-out freezer & the ice maker doesn't
We have a Maytag Pull-out freezer & the ice maker doesn't produce any ice ! Is there some switch that we need to flip for it to start working? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER IS NOT WORKING ... … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ice maker stopped making ice. water in ice trays but freezer
Ice maker stopped making ice. water in ice trays but freezer and frig. not cold enough. lights, motor in ice bucket all work? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
The ice maker has stopped making ice. when you open freezer
the ice maker has stopped making ice. when you open freezer door a red light is flashing on upper right wall … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a kitchen Aid ice maker in the freezer, there is no
Hello, I have a kitchen Aid ice maker in the freezer, there is no ice being made. I followed your article, and the white blades are in theslight up position, above the white plastic trim piece… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I ordered a bottom freezer refrigerator with the ice maker
I ordered a bottom freezer refrigerator with the ice maker but now I don't want to use feature. Will it make noise if I do not connect water line (hose)? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,307 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x