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ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1547
Experience:  35+ Yrs Experience - 40,000+ 'Real World' Repairs
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Kitchen aid ice maker model no. KUIC18NNXS. Will not produce

Customer Question

Kitchen aid ice maker model no. KUIC18NNXS. Will not produce ice. Cleaned out dog hair by the intake fin. Used clean mode and still doesn't produce ice.
Submitted: 5 years ago.
Category: Appliance
Expert:  ApplianceTech replied 5 years ago.

Appliance Tech Care :

When you open the door and look inside can you hear the pump running, that circulates the water inside?

Appliance Tech Care :

I have this machine and I can tell you a couple of things to check.
1. make sure the compressor is running
2. Make sure you hear water circulating inside the ice compartment
3. If you know how to remove the cutter grid assembly, remove it and look at the freeze plate on the back of the unit. You should see a sheet of ice forming on that flat plate.
If there is no ice forming and the water is running across the plate, AND the compressor is running. Then you have a problem with the sealed system that makes it freeze the water. This is a major problem that you will have to get the services of a technician to repair. If the unit is new, I would check your owners guide to see if you have an extended warranty on the sealed system

Appliance Tech Care :

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JACUSTOMER-vm5q6gxr- :

how can you tell if the compressor is running.