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Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1256
Experience:  Amana, A&E (Whirlpool) ,and Maytag factory service
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How do i fix the F11/FDL error code?? I have cleaned all connectors

Resolved Question:

How do i fix the F11/FDL error code?? I have cleaned all connectors and made sure none were loose. I recently sent the CCU board to a company called Circuit Medics and for 79.00 they gave a 1 year garrenttee warrenty they could fix it. Now they are saying its going to cost another 200.00! Said they have fixed thousands of these and ours is the first one they cant. Said its due to the F11 error code being stored in a "memory" and wont let them remove it. Do you know what they are talking about? is there such a memory? would that really happen? I have done many hours of research on this code and have NEVER seen anyone saying anything concerning a memory.
Submitted: 5 years ago.
Category: Appliance
Expert:  Tim Alan replied 5 years ago.
Hi my name isXXXXX will try and help you with your issue. The ccu does have a memory that stores the error codes so you can view the error code history. The stored codes do not affect the ccu operation and can be cleared by running a test diagnostic cycle that is built into the unit. Sounds like the company doesn't know what the problem with the control is and or just cannot fix the control. When this error code comes up the Fll error code it could be the ccu, the motor controller or both, a lot of times the motor controller shorts out and takes out the ccu board. Again the stored memory of that error code does not affect the ccu once the problem has been fixed simply running a test/diagnostic cycle ill enable the unit to run properly, the key is to fix the problem first, if the problem has not been fixed then that error code will come back.
Customer: replied 5 years ago.

or they are just trying to scam us, not sure from ur response what i should tell them, i know i can buy a new ccu for 255.00, if i let them do it, thats about 300.00 all together, is there anything we can do to fix this? or do i just ask them if they ran a test/diagnostic cycle?

Expert:  Tim Alan replied 5 years ago.
They are either trying to scam you or they cannot find the exact problem with the board and are just doing a total rebuild on the ccu, have run a test/diagnostic cycle to try and clear it, if they fixed the problem it will go away but the key is you have to fix the problem first or it will keep coming up.
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