Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Hello..I have a brand new Kenmore Elite gas cook top that I

Customer Question
am installing...I have propane, NOT...
Hello..I have a brand new Kenmore Elite gas cook top that I am installing...I have propane, NOT ng, so I was in the process of switching the orifices on the burners for propane..(the burners are all dif sizes). This cook top is a sealed unit..
As i went to put in place the new orifice for one burner, it slipped and went into the surrounding hole and out of site!

Is there anyway to open this cook top up to retireve the orifice??
Submitted: 5 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
2/13/2012
Appliance Technician: Tim Alan, Home Appliance Technician replied 5 years ago
Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,256
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service
Verified

Tim Alan :

Hi my name isXXXXX will try and help you. Most Kenmore Elites are made by Whirlpool, to open those cooktops all the burners need to be removed and then there should be some screws on the side to take out and then the top comes right off, also remove the control knobs and there may or may not be some screws under those.

Customer:

Hi..sorry for the delay..

Tim Alan :

That's ok I am here

Customer:

not this one..there r 2 screws to take out the burner...that allows access to the orifice..besides that there are 2 other nuts that I removed, and that did nothing...

Customer:

its made by Electrolux...which I guess is owned by Fridgidare

Tim Alan :

What is the model number of the unit please?

Customer:

I'll check..brb

Tim Alan :

Yes that is Fridgidaire

Customer:

ok..it is 790.32353000

Tim Alan :

ok brb let me look it up

Customer:

ok

Tim Alan :

From what it shows on the break down the top comes right off by removing the burners

Tim Alan :

have you tried removing all the burners?

Tim Alan :

or just one

Tim Alan :

all the burners come off for the top removal

Tim Alan :

The picture doesn't show any screws on the sides but most do have them.

Customer:

well..1st of all..I have the unit secured to the counter already and the propane line is attached...

Customer:

I have only removed 1 burner, but they are all the same...

Tim Alan :

Your trying to get an orifice that drown correct?

Tim Alan :

That dropped down

Tim Alan :

Full Size Image

Tim Alan :

That is a picture of the top

Customer:

yes...and it is not in sight...

Customer:

yes..thats it...

Tim Alan :

The only way to get inside is to remove that top, if it's installed then you either have to lift it up out of the hole and set it down on it's bottom, or totally uninstall it and set it down on something.

Tim Alan :

You have to remove all the burners, that top is not going to budge without doing that.

Tim Alan :

Or remove it and turn it over and see if you can get the orifice by turning it over

Customer:

ok..and u believe that those 2 pieces will separate after that?

Customer:

the damn numbere marked on the orifices are microscopic!..and they dont match up per the directions!

Tim Alan :

Yes it will but again the pic does not show any screws on the sides, check that also typically on cooktops there will be screws on the side too.

Customer:

ie..gas orifice # XXXXX top be replaced with propane orife # XXXXX

Tim Alan :

Maybe you have the wrong kit

Customer:

uugghh

Tim Alan :

Yes and the directions are as clear as mud I know

Customer:

what happens if u leave an NG orifice in there with propane?

Tim Alan :

a very small flame

Tim Alan :

maybe not enough for ignition

Customer:

the holes in the ng orifices r bigger than the propane,I noticed..I would have thought it would be the other way around

Tim Alan :

I never notice before was there something you had to do to the regulator

Tim Alan :

most have an adjustment or spring to change in the regulator

Customer:

oh!..1 other thing before I try this...this new cook top has a regulating valve with it..the prior 1 dis not..my propane tank already has a regulator...will using 2 choke the propane flow?

Customer:

--yes..I had to tweak the regulator per the instructions for propane conversion

Tim Alan :

The regulator that comes with it still has to be used, it shouldn't choke it.

Customer:

ok..I will go try this and get back to you..will you be available for a bit?

Tim Alan :

In your old one the regulator was probably inside of iit

Tim Alan :

Yes I should be on most of the day

Customer:

ok..ty..I will be back..ok?

Tim Alan :

Ok thank you

Customer:

hello?

Tim Alan :

Yes I am here

Customer:

Hi

Tim Alan :

How are you doing on the cooktop

Customer:

well..I disconnected the gas line and removed the unit from the counter

Tim Alan :

Ok good

Customer:

removed all the burners..

Tim Alan :

Ok

Customer:

there was 1 single screw on the back side..took that out

Tim Alan :

ok

Customer:

flipped it over..I can get a screwdriver between the 2sections, but they won't separate..and when I give more pressure, the top part,(visible) starts to bend..

Customer:

the 2 sections do not want to come apart

Customer:

took the knobs off too

Customer:

the only other thing I see are 2 little torx screws on the front, but their purpose seems to be to hold the control elements in place

Tim Alan :

Make sure there are no other screws in it, there is a gasket between the top and box that some use a 2 sided sticky gasket, if you can get a screw driver between the 2 pieces that gasket may be what is holding them together.

Customer:

...it seems just like a rubber gasket...with out any adhesive

Tim Alan :

I have had to use a utility knife on some before.

Customer:

I guess its worth a try..but it seems to be held together by something stronger than that

Tim Alan :

Make sure you have all the screws out if you found one on one side there may be more.

Tim Alan :

I have never seen them bolted from the inside or through the bottom, and the pic doesn't swhow anything else holding it in place.

Tim Alan :

You may be missing a screw someplace holding it down

Customer:

well..its pretty straight forward..just that one screw I told you about..and the 2 torx on the front..im afraid if I get too agressive with it I will damage th $1300 item!

Tim Alan :

It should be pretty straight forward, take the burners off and the top should come right off, pictures don't show all the screws not much more4 I can tell you.

Customer:

hmm...well I guess I'll have to go at it again for a bit..

Tim Alan :

Ok let me know.

Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,256
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service
Verified
Tim Alan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Tim Alan Your Own Question
Tim Alan
Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service

Tim Alan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Whirlpool Cabrio washer model number wtw 6200 SW 3
I have a Whirlpool Cabrio washer model number wtw 6200 SW 3 it will not go into rinse I have already replaced the motor control assembly that I got that from one of your expert text I would like to kn… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an old Kenmore dish washer. It works fine. It has
I have an old Kenmore dish washer. It works fine. It has rust marks on the bottom dishwasher rack where the coating has worn off;. The marks go onto my dishes. I have tr … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
GE Frontload washer GFWH1400D0WW I recently purchased this
GE Frontload washer GFWH1400D0WWI recently purchased this unit at lowes on clearance, it was so cheap I couldn't refuse it. . I was told that it worked however when I got it home it is not working. Th… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I just bought a GE JS760SLSS range. I ruined the top using
I just bought a GE JS760SLSS range. I ruined the cook top using foil to protect top while frying and it burnt into the cooktop. Can I buy a replacement just for the cooktop or do I have to buy a whole… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I installed a dishwasher. When I turned the hot water on the
I installed a dishwasher. When I turned the hot water on the connection at the back immediately came off. I turned hot water off, remounted the water supply better. Now the control panel wont illumina… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Bosch dishwasher will not turn on. We bought it in July
It started turning on and off by itself and then just shut down completely after working for a few loads.… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I have a kenmore elite fridge that is shooting water out of
i have a kenmore elite fridge that is shooting water out of the bottom … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Could you please advise me of the name of the paste to which
Hi could you please advise me of the name of the paste to which I can clean my cook top brass fittings with … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool cabrio WTW8500DW not working. All buttons work but
Whirlpool cabrio WTW8500DW not working. All buttons work but machine senses load for about 2 minutes then says 'END' on display. No water enters tub, no error codes. Is there a way to reset the digita… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I am trying to reset my maytag MDB7759AWS dishwasher. 6 to 7
I am trying to reset my maytag MDB7759AWS dishwasher … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The detergent dispenser on my GE Adora dishwasher won't open
The detergent dispenser on my GE Adora dishwasher won't open during cycle, but I can open manually when it's not in use. I tried the electronic reset suggested online. Doesn't do it. It's only a year … read more
travis webb
travis webb
tech.
2,413 satisfied customers
I have 2-1/2 year old GE Monogram Microwave that just
I have 2-1/2 year old GE Monogram Microwave that just stopped heating. All other functions seems to be fine, but no heat? Can you help? … read more
Joel Swenson
Joel Swenson
High School or GED
3,418 satisfied customers
My washing machine cannot detect the precision dispense
My washing machine cannot detect the precision dispense cartridge. i have to cycle the prompts in order for the washer to start. unfortunately, it have never worked from the time of purchase. What do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
On my Samsung electric range, the display went out so no
on my Samsung electric range, the display went out so no oven control. cook top is working fine … read more
travis webb
travis webb
tech.
2,413 satisfied customers
I am considering buying a USED (supposedly newer than a year
I am considering buying a USED (supposedly newer than a year old) Jenn-Air JMW2430DP oven microwave combo unit that supposedly has a malfunctioning display port . don't want to buy a huge problem so I… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Just spoke with your assistant who is sending me to a site I
Hi Just spoke with your assistant who is sending me to a site I need to pay for help. I will not be in a position to take the dishwasher apart. Suggestions? When I hit start the cycle status says Upsi… read more
travis webb
travis webb
tech.
2,413 satisfied customers
Washer is leaking out bottom of washer upon filling cycle.
Washer is leaking out bottom of washer upon filling cycle. Motor works perfect. Can this be fixed. Can you repair in Laguna Beach … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Pro side by side: Settings were too warm when we took
Pro side by side: Settings were too warm when we took possession of house, set them colder on freezer. Water dispenser quit; icemaker kept working. Shut water switch at wall; disconnected water line a… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x