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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Washer suddenly started making a loud, continuous clicking

Resolved Question:

Washer suddenly started making a loud, continuous clicking sound during the spin cycle. Also, it stopped spinning/discharging water. What's up?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


are you sure this isn't draining ? did you stop it before it had a chance to drain when you heard the noise ? is this a top load ? do you have the model # ?


Customer: replied 5 years ago.

top loading Sears Kenmore model #20422990


I did stop it, of course, but I tested it on all of the spin cycles and it made the same sound. I don't think it was draining because usually when I open the lid during a spin cycle, I can see it still spinning. It was not moving at all, and the clothes were dripping with water; I had to hand wring them out.

Expert:  Bryan replied 5 years ago.
Okay you have a broken motor coupling, this clicking you hear is the motor coupling it's the part that's in between the motor and the transmission but the pump is mounted on the front of the motor so this will drain and you knock gonna damage the machine anymore by going ahead and let it finish the drain, the coupling is plastic with the rubber piece in between, this is fairly simple to replace and inexpensive at $13.00 click this blue link and it will take you to a you can order the part and also there is a video to show you how to replace it which makes it very simple, this is a very common problem on these machines, they have added metal to the shaft part of the coupling as you can see in the picture, these are much stronger and last much longer, don't worry about the noise while it's draining it's just going to make that clicking noise because the two sides of the coupling of spinning but do not connected, I hope this helps, thanks and best wishes, Bryan
Customer: replied 5 years ago.
We are completely not handy, and given the age of the machine, would it make sense to just get a new, more energy efficient model? How much (ballpark here) does it usually cost to have a repair person in to fix something like this?
Expert:  Bryan replied 5 years ago.
In this job would probably only run you around $100 to have somebody do it for you, it's much better to repair this one then by the new one because new ones have a lot of electronics in them and they fail and when they do it's very expensive to fix them, I would fix this machine it's well worth it, thanks, Bryan
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