Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

The spin and agitation cycles dont work because the break

Customer Question
The spin and agitation cycles...
The spin and agitation cycles don't work because the break will not release. I can spin it backwards and sometimes it will start to work than the break grabs it and stops the spin action. I have removed everything on top except the bottom basket and it seems to be glued in. Recommendations please.
Submitted: 6 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 hours by:
1/3/2012
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

can you get us the full model number?
Ask Your Own Appliance Question
Customer reply replied 6 years ago
I am at work right now and will respond this evening when I get home.
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
okay, thanks Bryan
Ask Your Own Appliance Question
Customer reply replied 6 years ago
Maytage Performa Model: PAV2300AWW Rev: 12 SN: 12887863ZB Heavy Duty 2 Speed 10 Cycle Rudy
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
Okay I have it, you say this doesn't agitate either? Or is it just not spinning the brakes grabbing it stops or doesn't going at all? A little confused on that part, you saying the beginning that spin and agitate don't work, if it's just the spin that doesn't work let me know because this has a drive pulley with the drive helix in it that is the issue on the spin, it comes in a kit is fairly easy to replace, but if the agitate is not working also that's a different issue it could be that the transmission is gone, the brake doesn't control the agitate, so if it's not agitating it's not the brake system it's probably the transmission itself, let me know, thanks, Bryan
Ask Your Own Appliance Question
Customer reply replied 6 years ago

I can sometimes get the drum to spin if I spin it backward or tip the drum to the side. Sometimes it will start to spin once or twice, but I have been able to get it to spin at high speed with an empty drum. Last time I washed cloth, the agitation worked and the water was drained out, but the close were soaking wet. I did not actually see it agitating after it started the the wash. I removed the top two drums (easily done), so now I have the last drum (plastic) still on so I cannot fill with water. Since the fill senser is just a pressure switch, I can varify if the agitation works if you will let me know what to short circuit on the switch. After that check I will let you know if agitation works. I have another question: if I get agitation, that it is apparent the break is the problem. do I have to replace the brake or can I just deactive and run the washer without a break?

Thanks, Rudy

Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
you need the drive pulley assembly,

Washer Transmission pulley & bearing repair kit. *Worn bearing causes slow or no spin, instructions included.

Manufacturer Number 12002213 you can order this @ http://www.repairclinic.com/PartDetail/Drive-Pulley/12002213/1042142?modelNumber=PAV2300AWW it comes with instructions.

Ask Your Own Appliance Question
Customer reply replied 6 years ago

1. I went to the web site you refered to above and it did not have instructions on installation. Will the installation instructions be provided with the part, the instruction sheet shown doesn't have much instructions?

 

2. Last night I did a test. I bypassed the fill switch sensor and turned on the washer. The agitation on all wash cycles worked properly, but made a lot of noise. I put it into spin cycle and it ran fine until I stopped it and started it again and again. After a couple of time the brake or someting kicked in and stopped the drum from spinning.

 

3. Is your remedy still the same?

 

thanks

rudy

Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
That's difficult to say but I know for sure that the helix on that Pulley assembly is what usually causes it stops spinning and you may think it's the brake kicking and but it's really the helix not engaging the break but the helix does is pushes the shaft up and disengages the brake so basically yes that's what's going on, if the helix isn't doing it's job the brake will lock up, this is a huge problem with these machines and we do a lot of these are the exact same reason you are describing so my diagnosis is yes change the Pulley set up and it comes with the helix and the washers, the instructions do come with it and a little bit bag but they're not that difficult, you can do it and I'm sure you gonna be happy once you finish, it's fairly easy to do don't even have to take the machine apart just tip it back and lean it against the wall and of course secured so does it fall on you and just go right underneath take the little see clip off and make note of the washers in the order they go in on the old one as you take them off you can even leave them stacked if you want so you know which ones but back on first but the instructions tell you this anyway, thanks, Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Whirlpool Cabrio washer model number wtw 6200 SW 3
I have a Whirlpool Cabrio washer model number wtw 6200 SW 3 it will not go into rinse I have already replaced the motor control assembly that I got that from one of your expert text I would like to kn… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an old Kenmore dish washer. It works fine. It has
I have an old Kenmore dish washer. It works fine. It has rust marks on the bottom dishwasher rack where the coating has worn off;. The marks go onto my dishes. I have tr … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
GE Frontload washer GFWH1400D0WW I recently purchased this
GE Frontload washer GFWH1400D0WWI recently purchased this unit at lowes on clearance, it was so cheap I couldn't refuse it. . I was told that it worked however when I got it home it is not working. Th… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I just bought a GE JS760SLSS range. I ruined the top using
I just bought a GE JS760SLSS range. I ruined the cook top using foil to protect top while frying and it burnt into the cooktop. Can I buy a replacement just for the cooktop or do I have to buy a whole… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I installed a dishwasher. When I turned the hot water on the
I installed a dishwasher. When I turned the hot water on the connection at the back immediately came off. I turned hot water off, remounted the water supply better. Now the control panel wont illumina… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Bosch dishwasher will not turn on. We bought it in July
It started turning on and off by itself and then just shut down completely after working for a few loads.… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I have a kenmore elite fridge that is shooting water out of
i have a kenmore elite fridge that is shooting water out of the bottom … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Could you please advise me of the name of the paste to which
Hi could you please advise me of the name of the paste to which I can clean my cook top brass fittings with … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool cabrio WTW8500DW not working. All buttons work but
Whirlpool cabrio WTW8500DW not working. All buttons work but machine senses load for about 2 minutes then says 'END' on display. No water enters tub, no error codes. Is there a way to reset the digita… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I am trying to reset my maytag MDB7759AWS dishwasher. 6 to 7
I am trying to reset my maytag MDB7759AWS dishwasher … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The detergent dispenser on my GE Adora dishwasher won't open
The detergent dispenser on my GE Adora dishwasher won't open during cycle, but I can open manually when it's not in use. I tried the electronic reset suggested online. Doesn't do it. It's only a year … read more
travis webb
travis webb
tech.
2,413 satisfied customers
I have 2-1/2 year old GE Monogram Microwave that just
I have 2-1/2 year old GE Monogram Microwave that just stopped heating. All other functions seems to be fine, but no heat? Can you help? … read more
Joel Swenson
Joel Swenson
High School or GED
3,413 satisfied customers
My washing machine cannot detect the precision dispense
My washing machine cannot detect the precision dispense cartridge. i have to cycle the prompts in order for the washer to start. unfortunately, it have never worked from the time of purchase. What do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
On my Samsung electric range, the display went out so no
on my Samsung electric range, the display went out so no oven control. cook top is working fine … read more
travis webb
travis webb
tech.
2,413 satisfied customers
Just spoke with your assistant who is sending me to a site I
Hi Just spoke with your assistant who is sending me to a site I need to pay for help. I will not be in a position to take the dishwasher apart. Suggestions? When I hit start the cycle status says Upsi… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I am considering buying a USED (supposedly newer than a year
I am considering buying a USED (supposedly newer than a year old) Jenn-Air JMW2430DP oven microwave combo unit that supposedly has a malfunctioning display port . don't want to buy a huge problem so I… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Washer is leaking out bottom of washer upon filling cycle.
Washer is leaking out bottom of washer upon filling cycle. Motor works perfect. Can this be fixed. Can you repair in Laguna Beach … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Pro side by side: Settings were too warm when we took
Pro side by side: Settings were too warm when we took possession of house, set them colder on freezer. Water dispenser quit; icemaker kept working. Shut water switch at wall; disconnected water line a… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x