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Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
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I have a duet front loader and cant get it to work. The load

Resolved Question:

I have a duet front loader and can't get it to work. The load got through the first cycle, but we had an f21 error. We did what the manual said with no luck.

I have tried just doing the drain,spin cycle, but the barrels turns a little and nothing else happens, although it does make noise.
Submitted: 5 years ago.
Category: Appliance
Expert:  Tom Johnston replied 5 years ago.
Hi welcome to just answer my name is XXXXX XXXXX i will be helping you today with your problem.

Is there still water in the machine ?

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Customer: replied 5 years ago.
No water un there
Expert:  Tom Johnston replied 5 years ago.
The error code is a drain error so the first thing to do is check the pump filter. Remove the front lower panel it is held with screws. Then remove the screw cap from the pump and clean the filter.

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Customer: replied 5 years ago.
I took our the two screws at the bottom, but can't get the panel off
Expert:  Tom Johnston replied 5 years ago.
It just slides down and comes off.
Customer: replied 5 years ago.
Cleared out of the kids socks, but the problem still exists.
Expert:  Tom Johnston replied 5 years ago.
Does the pump run ?
Customer: replied 5 years ago.
Doesn't seem to. Thanks for the help by the way
Expert:  Tom Johnston replied 5 years ago.
Does it make any sounds at all ?
Customer: replied 5 years ago.
There is a sound, but I can't tell if it is from the pump.

When I started the cycle, it sounded like it was trying to turn on. Now it is just a humming sound lke something is tryiing to work.
Expert:  Tom Johnston replied 5 years ago.
Does it fill with water ?
Customer: replied 5 years ago.
No it doesn't. Should I check the line from the pump to the back of the washer for blockage.

It is a little hard to get to.

How do I know if the pump is working on not?
Expert:  Tom Johnston replied 5 years ago.
You can feel it vibrate.
Customer: replied 5 years ago.
The pump?
Expert:  Tom Johnston replied 5 years ago.
Yes the pump.
Customer: replied 5 years ago.
Yes, I can feel it vibrating
Expert:  Tom Johnston replied 5 years ago.
So if you put it on the wash cycle it will not fill with water ?
Customer: replied 5 years ago.
Looks like we may be back in business. Can I run it through the wash cycle to make sure the drain works? Itis now adding water and spinning the tub.
Expert:  Tom Johnston replied 5 years ago.
Yes sure just let it run.

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