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Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6823
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
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My whirlpool bottom freezer has ice on the bottom

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My whirlpool bottom freezer has ice on the bottom
Hello my name is XXXXX XXXXX thank you for choosing our service again. I was looking for the exact diagram for your model but there is something incorrect about the model number so I posted a diagram of a bottom freezer below that you can use as an example.

Your defrost drain is clogged. Instead of the water going down the defrost drain in the freezer its going through the freezer floor wherever it can and leaking out onto the freezer floor. Unplug the refrigerator.

Remove the parts with the red arrows inside of the freezer. If your model has an ice maker in the freezer that will also need to be removed to get the rear wall out.

Behind those parts is the evaporator coil that defrosts about every 10 hours. The drain for the defrost is in the floor directly under those coils, its just about the size of a dime. Dig out all the ice and clear that hole. Also check that the fan blade to the fan motor is not loose and is free of ice.

Once you get that done pour a little warm water down it to be sure its clear. If its not clear find something flexible and push down through it a couple of inches.

Go around behind your refrigerator and remove the lower panel then find the tube that comes out just over the drain pan. If there is a small amount of water in that pan you will be done. The water that drains into that pan evaporates.

That will take care of it,


Barry G. and other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Thanks I'll try it. do I have to defrost the freezer before I do this?
No you should'nt need defrost but you may need to heat the rear wall with a hair dryer to get it loose. Be careful of any plastic to not overheat it. There will be a heat sheild most likely which is a thin piece of metal under the coils, that will have a hole just about the center under those coils which will be buried in ice. Remove that ice and then you will see a hole under that in the floor which goes all the way out.

You are welcome!

I was meaning to tell you that and I was concentrating on what I was going to tell you and forgot.

Customer: replied 5 years ago.
Hi. I just looked at my freezer and the inside didn't look like the picture so I took the model # again and realized I gave you the wrong one. It's GB2FHDXWS03. It looks like quite a job...taking off the racks and icemaker to get to this. Isn't there any other way to reach this area...from the back?? If you could possibly get a diagram for my model I would appreciate it. Thanks for your help.
Yes let me take a look at the diagrams and get one editted for you.

You may be able to get it from the back side. You will need to unplug the refrigerator for 8 hours and open the doors that will get the ice melted that will be behind that freezer wall. Remove the lower rear panel and look for the drain tube coming down from the freezer floor. Take something flexible (no metal so you do not puncture the coils) and push into that tube.

Customer: replied 5 years ago.

that looks like the same picture you sent before. I'll try the back entrance. Would you possibly have a picture of where the drain tube might be located?


There is not a rear view, I looked. Facing the rear the tube should come through the freezer floor on the right side, not always but usually and it should be at least 1/2 inch in diameter.

Yes thats really close to the same style as the one I sent before. The ice maker is not shown in either diagram. If I happen to come across a manual with a rear view of that model I will scan it and post it for you.

Customer: replied 5 years ago.
thank you for your time