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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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my Kenmore elite HE 5 Electric Dryer is on but when I push

Customer Question

my Kenmore elite HE 5 Electric Dryer is on but when I push start it just clicks and nothing happens. Yes I held it down for a long time. I held it one time for 30 seconds.
Submitted: 5 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 5 years ago.

does the time display count down ?

After you press the start button but no movement from the unit.

Customer: replied 5 years ago.
Yes the time display is counting down.
Expert:  Whrlp Master Tech replied 5 years ago.

Do you have a Volt-Ohm meter?

To do some electrical checks

Customer: replied 5 years ago.
no I do not. What would i need to check?
Expert:  Whrlp Master Tech replied 5 years ago.

voltage from the control at the Motor blue wire to the neutral white wire looking for 120 volts to the motor.

this will tell you if the motor or the control is at fault.

Customer: replied 5 years ago.
It sounds like I need to get someone out here to look at my Dryer. I am sorry but it does not sound like you can answer my question over this chat session. Thnaks
Expert:  Whrlp Master Tech replied 5 years ago.
no problem