How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Just replaced water inlet valve, but the new value does not

Resolved Question:

Just replaced water inlet valve, but the new value does not have the two electrical prongs. Did I use the wrong value (everything is in place)? Or, what should I do with the two wires?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


Can you get me the full model number? I will look this information up for you. Thanks, Bryan

Customer: replied 5 years ago.
It is a Whirlpool, and I cannot find the model number. Try W10200828A.
Expert:  Bryan replied 5 years ago.
That number does not work sorry, is this a side-by-side refrigerator? If so open the refrigerator door and look on one of the side walls or the ceiling for a model number tag. Also do you have the part number of the valve you received to replace?
Customer: replied 5 years ago.
This is a top load washer.
Expert:  Bryan replied 5 years ago.
OH sorry you didn't really mention what kind machine it was, okay open the lid and look straight back this should be a tag in the middle with the model number on it can you see if it's there? If this is a washer it definitely has to plugs I don't know what kind of valve you got but if it doesn't have to connectors essentially four wires then it's definitely the wrong valve can you get me the number of the valve you received ?
Customer: replied 5 years ago.
WTW5200VQ0. I connected the two plugs to the selonoids. But, there are two individual wires that connected to plugs, those two plugs are not on the new valve.
Expert:  Bryan replied 5 years ago.
oh I see this is the valve you have in there now the one you just replaced?
Customer: replied 5 years ago.
I figured I ordered the wrong part. Thanks.
Expert:  Bryan replied 5 years ago.
Okay here's a link to the part you need and the part number, the part number is.

Valve, water inlet & thermistor assembly

Manufacturer Number(NNN) NNN-NNNNand here is the link where you can order it, thanks very best wishes for a happy holiday season, Bryan

Bryan and 4 other Appliance Specialists are ready to help you