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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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GE EXTERA DRIER is less than 10 years old I over loaded it. It

Resolved Question:

GE EXTERA DRIER is less than 10 years old
I over loaded it.
It would not roate, whe checking in the morning.
Took out 1/2 the clothes. Restarted,
It rotated.
Next morning clothes still wet.

I suspect heating element is broken?

I realize I will have to get serial # & other info
on the drier door.

I have friends with electro mechanical abilities.
Home Depot nearby.
Would they have parts?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


Okay without a model number it's real difficult for us to tell which heating element you have in yours, these have the heating element behind the drum so if you overload this possibly sure that the element if the drum had sagged a little bit but there's no way of knowing without a model number so I can get you some diagrams and possibly a video on how to replace it or check it, you not near the dryer right now? If not I you going to be and can you get the model number? The model number should be right inside the door on a tag. Let me know, thanks, Bryan

Customer: replied 5 years ago.

I paid $ 30 for answer about problem with my electric clothes drier = Bryan

Quote(NNN) NNN-NNNN233 Drum was likely overloaded. It was wet & not turn

after being left over night. I unloaded 1/2 & turned on before going to bed.

Next morning clothes were still wet.

Bryan was nice but needed more info, which I expected.

I had to go downstairs to get the GE ETERNA Model # XXXXX

I hit reply. No answer. No problem. I expected an email.

No email there.

I had placed my email address in the info.

I don't mind $ 30 if I get an answer ... but I can not find out IF Bryan

was paid and/or if I have an answer.

I am going downstairs for dinner, in the oven
Expert:  Bryan replied 5 years ago.
Hi, this is Bryan again, okay I have the information on the heating element which you are going to need to check with a voltmeter do you have one? This is what you heating element looks like, the coils the go around the inside are of course the heating coils, you will need a voltmeter to check continuity for these I am giving you a link to a video that showed you how to do that, the video only shows you how to check the element but does not show you how to take it out or get to it, here is the link to that video, he said you are going downstairs for dinner get back to me when you get back to your computer so we can go over how to open this machine up so you can check these things. I haven't left you, I also haven't got paid get because I haven't send the accept button for you to press yet, your deposit is being held and that's all, if you do not accept the answer then you will get a refund for that, but we haven't got to that point yet so let's just see if we can get this checked first, thanks, Bryan
Customer: replied 5 years ago.


Bryan I have to check with my friend who does electric work, who will be here Saturday.


My email address is [email protected].



Please reply with where the "green button" is and "I will pay you."

"Good Faith" The only green buttons are see don't appear to be

the "pay now."


I believe my paypal has $ 36 on it. You want $ 30. That's why

I used that card. If there are any problems. Please advise?


Please reply with your email address. When I know when my

friend who does electric work will be here and if he has questions,

then you can talk / or email with him.

Please reply with the expected part of parts number(s) so I can

check for price and availability.

Customer: replied 5 years ago.

Bryan I got the reply through my email, so I can now access that.

It blocked my e-address and phone #


Please tell me where the green button is so I can pay you.

Customer: replied 5 years ago.

Bryan - I accept your answer.

I want to know where the green button is, so you get paid.

I want to go to bed.


I will need to contact you or you to contact me Saturday.

My friend has voltmeter and can understand that which I don't.

Expert:  Bryan replied 5 years ago.
okay thats fine just let me know when your ready, thanks , Bryan
Bryan and other Appliance Specialists are ready to help you
Customer: replied 5 years ago.

Hi Bryan,

My friend with electrical ability is here now.

I am hoping you are available.


I copied and pasted the very long video address.

It did not turn up any video.

Please reply. It is 12:06 pm EST.


Thank you. George

Expert:  Bryan replied 5 years ago.

Okay , okay try this, click the following link, click here this will take you to the part and you will see a help video icon, just press that in it will start the video and show you how to test it basically he has to test it for continuity make sure it isn't broken

let me know if that works. Thanks, Bryan


Customer: replied 5 years ago.

It turns out my friend has an electric drier for $ 75, which is cheaper than the part.

However, you earned your $ 30

Expert:  Bryan replied 5 years ago.
Okay thank you so much, you have a safe and wonderful holiday season, Bryan
Customer: replied 5 years ago.


I hit the accept answer button. 203

It stated that I already paid you 378

The numbers are my phone 1888

if there is an issue.


Thank you & have a joyous Holiday

Season and happy, healthy new year

to you and your loved ones.

Expert:  Bryan replied 5 years ago.
thanks have a good day. no need to reply to this reply.