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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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I have a Duet washer Mod. # XXXXX that has a malfunctioning

Customer Question

I have a Duet washer Mod. # XXXXX that has a malfunctioning fabric softener dispenser. The tray is clean with no visible blockage. what is causing this?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

its the dispenser Actuator assembly, this controls the dispenser, opens and closes it. I will get you the link to order the part.
Bryan and other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Hi Bryan, OK how do I go about replacing that assembly?
Expert:  Bryan replied 5 years ago.
pull the washer away from the wall and along the top there are screws holding the top on, remove them and slide the top back and off, that give you access to the actuator, thanks Bryan
Customer: replied 5 years ago.
OK Thank you very much! Are there any special tools required?
Expert:  Bryan replied 5 years ago.
I don't think so on this, possibly a torx screw driver set thats it.
Customer: replied 5 years ago.
Thanks Bryan, and have a good day!!
Expert:  Bryan replied 5 years ago.
you too, have a nice weekend. thanks again, Bryan