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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My elite top load washer (purchased in 2006) started making

Resolved Question:

My elite top load washer (purchased in 2006) started making a high pitch whine (coming from the bottom back of the machine) and will not spin. I was able to drain it, but the whine continues and will not operate at all. What is a possible problem given this information?

How does one remove the back panel? Is there a service manual available online?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


can you open the lid and look in the back for a tag with the model # ?

Customer: replied 5 years ago.
Okay, so what's the answer to my questions?
Expert:  Bryan replied 5 years ago.
I need the full model # XXXXX I can get you videos and tell you what the problem is, can you lift the lid and check towards the back and get the model # XXXXX the tag ?
Customer: replied 5 years ago.
best i can tell, the model # XXXXX XXXXX
Customer: replied 5 years ago.
Expert:  Bryan replied 5 years ago.
okay you need to replace the drive coupling, heres a link to the part and a video on how to replace it, the part is under $14.00, thanks Bryan
Bryan and other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Thanks Bryan. I'll pick-up the part in the morning. I'll then coment on your service. Again, thanks!
Expert:  Bryan replied 5 years ago.

sure no problem , Have a great night