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I have a 2001 GE monogram side by side 42 refridge, ZIS42NCA.

Customer Question
Can't get fridge side down...
I have a 2001 GE monogram side by side 42 refridge, ZIS42NCA. Can't get fridge side down below 45 degrees. Freezer working fine. Here is what I have done;

1.) removed fridge damper and operated without it, still won't get cold. Some ise build up at opening which I removed.
2.) disconnected (at switch only) the defrost system
3.) opened up and checked freezer side; fan blowing, evaporator feels cold.
4.) It does not seem to be getting good cold airflow from freezer side to fridge through damper slot.

Thanks

Tom
Submitted: 6 years ago.Category: Appliance
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Answered in 2 minutes by:
11/1/2011
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
Bryan
Bryan, Home Appliance Technician
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Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

 

in the freezer behind your food is there frost on the panel?

 

 

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Customer reply replied 6 years ago
No frost build up at all in the freezer
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago

did you remove the panel inside the freezer and check the coils and the air returns ? if the returns are blocked

the air wont flow.

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Customer reply replied 6 years ago
I have not removed the "ceiling" panel of the freezer that would expose the coils but I can do that tonight. Looking up into the return and supply they appear to be open but your are right, they could be clogged out of my site.

I will open it up and check. Can this case be kept open for a couple days until see if this does the trick?

Tom
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
sure . just don't close the question and it will stay open, these do get clogged, let me know what you find, thanks Bryan
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Customer reply replied 6 years ago
Good morning

I removed the panel, coils are cold, clean and generally ice free. No blockage in the return. Is there a chance the defrost system is stuck on? I disconnected the switch lead in the fridge but not sure if that disabled it or not.

Any ideas?

Tom
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
can you tell if the compressor is running ? if this was stuck in defrost the fans and the compressor wouldn't be running, was there no frost on the coils at all ? there should be a light frosting on all the coils inside the freezer.
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Customer reply replied 6 years ago
Yes, compressor runs and circulation fans starts when required. No real frosting of the coil fins, maybe a light film of frost. Is there a chance the refrigeration charge is low?
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
thats what I'm thinking is a sealed system issue, are all the coils lightly frosted? do they stay frosted or do they defrost while its running ?
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Customer reply replied 6 years ago
They seem to be very lightly frosted. Still retain the Aluminum fin color, not frost white. I can watch it more closely tonight.
Appliance Technician: Bryan, Home Appliance Technician replied 6 years ago
okay .
Bryan
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Experience: 15 yrs. experience as a certified appliance technician.
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