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John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2136
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
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The door to the microwave wont open

Resolved Question:

The door to the microwave won't open
Submitted: 5 years ago.
Category: Appliance
Expert:  John replied 5 years ago.

The latch hooks on the door fit into a plastic latch and switch assembly that's located inside the oven, behind the control board. It's probably come loose from closing the door over time. To access the latch assembly, remove the oven outer wrap that covers the sides and top and look just behind the control board on the inner wall of the oven. If it looks like something is broken, it will need to be replaced. The part number is(NNN) NNN-NNNN and the price is $4.35. You can buy it at

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Customer: replied 5 years ago.
What kind of tool do I need to get the screws off the back of the microwave?
Expert:  John replied 5 years ago.
The driver is called a tamper proof TORX screwdriver. You can find sets of them at any good hardware store.
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