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Ice maker is not making Ice although the sign of three Ice

Customer Question
Cubes is diaplayed. There is...
Ice maker is not making Ice although the sign of three Ice Cubes is diaplayed. There is no sign of any thing wrong. Please help me. Model B 1-36 It is side by side Freg. & Frez. It is less than two years old. Thanks, XXXXX XXXXX
Submitted: 6 years ago.Category: Appliance
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Answered in 1 hour by:
10/17/2011
Appliance Technician: SubZero_Wolf Expert, Home Appliance Technician replied 6 years ago
SubZero_Wolf Expert
SubZero_Wolf Expert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 340
Experience: Licensed Appliance Journeyman
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Hello, I can help you with this. I would check the ice maker mold and see if there are any cubes in it waiting to be ejected or if it is dry. This will help you determine if the water is getting there or not. If cubes are present, then please check that the ejector arms are not jammed and that the bucket is in correctly and engaging the switch it depresses. If no water is present then unfortunately you would need to start disconcerting hoses and find the kink or frozen spot. I would remind you that sub-z has a 2 year total warranty so you could have a technician come out for free. Let me know what you find and if you need further assistance. Thanks! Sam
SubZero_Wolf Expert
SubZero_Wolf Expert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 340
Experience: Licensed Appliance Journeyman
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Customer reply replied 6 years ago
I have tried what you have mentioned,but it did not work
Customer reply replied 6 years ago
Relist: Incomplete answer.
I tried what your expert is saying,but it did not work.
I need better answer
Customer reply replied 6 years ago
Relist: Inaccurate answer.
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 6 years ago
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19,184
Experience: Over 35 years of in home appliance repair and service
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Hello I'm Larry and will be helping you so please stay on line with me until we finish, i will try not to take up to much time ,, thanks

is the fridge or icemaker less than two years old?
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Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 6 years ago
you still need help? ,, i see already accepted for the other guy
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Customer reply replied 6 years ago
I bought the subzero freezer that have built in Ice maker end of Feb. 2009
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 6 years ago
its over 2 years old then ,, correct?
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Customer reply replied 6 years ago
two years eight months to be very exact. I just checked the invoice.
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 6 years ago
don't take me wrong but i need to ask ,, since you already paid the other guy and he opted out on helping you are you willing to pay again for help?
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Customer reply replied 6 years ago
I dont need to pay even what you have charged me $30 for the first time. So Far I have not got the correct answer for my problem.
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 6 years ago
sorry but it was not me that was working with you before so since you feel its not worth paying for my time as you did for him then I'm sorry but can not waste time on one i can not be paid for ,, you have a great day now
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SubZero_Wolf Expert
SubZero_Wolf Expert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 340
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