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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Upon return from vacation we found our Profile Refrigerator

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Upon return from vacation we found our Profile Refrigerator Model PSC23SGRRSS had failed resulting in all of the food rotting. The freezer and refrigerator lights still worked (and other appliance clocks were still on time) so there doesn't seem to be an overall electrical problem.

My untrained opinion is that either the circuit board has failed or the cooling system has failed. Any ideas?

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.



is the fan in the freezer running?

Customer: replied 6 years ago.

Nothing was running. The lights were on but that was it.


Unplugging and replugging the refrigerator makes no difference. Attempting to adjust the temps for either freezer or refrigerator just causes brief blinking of "0000" and then the LED goes out.

okay , your correct the main control board has failed, this is located in the back of the refrigerator behind an 8X10" cover, pull the refrigerator away from the wall and go behind you will see the cover. you can order the part at the link below.


control board thanks Bryan

Customer: replied 6 years ago.
Just give me a second to print out the control board information. Thanks
Customer: replied 6 years ago.

Can you send me the accept link again?

sure here it is, it should be there now. thanks Bryan
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