How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Food in my refrigerator, especially the bottom part freezes

Customer Question

Food in my refrigerator, especially the bottom part freezes and the water dispenser and ice maker won't work
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is Bryan,I look forward to helping you today.


can you open the refrigerator and on one of the side wall or the ceiling there is a model # tag, can you get me the full model # ?

Customer: replied 5 years ago.
Expert:  Bryan replied 5 years ago.
okay give me a few minutes to look up the info. thanks, Bryan
Customer: replied 5 years ago.
what additional information do you want
Expert:  Bryan replied 5 years ago.
well this refrigerator is not a complicated one as far as a lot of different parts, it has a damper for sending air to the refrigerator section but you say theres no ice or water was that happening when the service man came out or was it after he left this started?