How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Kenmore model model number 911.30465. it is beeping

Resolved Question:

I have a Kenmore model model number 911.30465. it is beeping and shows error F7. Since I can not see the pilot light is this beeping caused by the lost of the pilot light? How do I light the pilot? Since the pilot light is not shown in any of the paper work that I have where is it. I seldom use the oven.
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


F7 Stuck function switch or button on Electronic Range Control (ERC) Replace Electronic Range Control/Clock (ERC)


can you recheck the model # ? its incomplete and I would like to look up the part you need. thanks Bryan

Customer: replied 5 years ago.
The correct model number is XXXXX bd696261Q. This is on the tag on the oven.
This is a 24" built in wall oven.
Expert:  Bryan replied 5 years ago.

Okay you need to replace your oven range control, you have a stock key but the problem is the key is part of the clock itself and is sealed so you really can't get at it you will need to replace the clock, below is a link where you can order the part.


control this will take care of your issue, thanks, Bryan

Customer: replied 5 years ago.
Thank you Bryan, this is the first time I have done an on line service request. I will accept your answer. Can I just pull the plug and turn off the control until a repair person gets here?
Expert:  Bryan replied 5 years ago.
Yes you can, you can just shut the breaker off that will take care of it until you can get a service person out there, thanks very best wishes, Bryan
Bryan and 3 other Appliance Specialists are ready to help you