How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a bottom- mount refrigerator mod#(NNN) NNN-NNNN701. The

Resolved Question:

I have a bottom- mount refrigerator mod#(NNN) NNN-NNNN701. The freezer is working fine but no cold is getting to the fridge. HELP!!!
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


Okay is the fan in the freezer running? Do you notice any Frost on the back panel behind your food inside the freezer?

Customer: replied 5 years ago.
Fan is running , no frost
Expert:  Bryan replied 5 years ago.
Okay if there is no Frost and the fan is running then the damper is bad, this is what opens and shuts and lets the cold air into the refrigerator section from the freezer section it is part number 15 on this diagram, you can order it at the following link, .
Bryan and 4 other Appliance Specialists are ready to help you