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Okay you need to return this, it would take too long for them to send somebody out to fix it, what's going on is one of your door switches inside the microwave is bad or stuck I'm not sure which, it's not something you push a button to fix unfortunately, I would return the microwave and get another one. This is not a very common issue especially on new machines but it does happen, rather than wait for them to send somebody out to fix it I would just return it and have them give you a new one.