Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

My Kenmore Coldspot side-by-side refrigerator icemaker (ice

Customer Question
and water in the door)...
My Kenmore Coldspot side-by-side refrigerator icemaker (ice and water in the door) stopped letting water flow out the door. We replaced the filter, then the 2 water inlet valves. Water is flowing again but it won't stop and is running out of the ice maker compartment and into the freezer...and out onto the floor over time. What did we do wrong?
Submitted: 6 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
8/20/2011
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Verified
Hello my name is XXXXX XXXXX I will be assisting you.

Please look in the fresh food section up near the top for model/serial sticker and post the model number. I need the model to be able to see the diagrams.

Barry
Ask Your Own Appliance Question
Customer reply replied 6 years ago

The model number is XXXXX

 

Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Thank you,

Try to feel the ice maker, are your ejector blades in about the same position as the picture below?

 

Barry

CLICK TO ENLARGE

graphic

Ask Your Own Appliance Question
Customer reply replied 6 years ago
Yes the blades are in that position.
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Wow, I was not expecting that.

Unplug the power cord and turn the water on. Give a few seconds to allow the water pressure to build. Water pressure is what shuts the valve. Does the water come in with no power?

Barry
Ask Your Own Appliance Question
Customer reply replied 6 years ago
No. We shut off the power but left the water on. No water would dispense from the door without power. When we press the water in the door, it dispenses from the door and then a few seconds later, a small stream flowes inside the freezer from the icemaker area after we're done on the door side.
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Hmmm. Without electricity the water does flow into the ice maker? I just want to be sure I am understanding correctly.

Barry
Ask Your Own Appliance Question
Customer reply replied 6 years ago
No...water doesn't flow all the time. When the power is off the water won't run. The problem with the running water (when it's not supposed to) only happens when we dispense water from the door. We get water into a cup at the door, but it continues to run over the icemaker and down into the freezer compartment (after we've stopped on the door side, obviously). We can collect a cup of water inside the freezer, running from the icemaker, each time this happens. We think the valves are working but we may have switched some electrical connection on the inlet valve that has 2 valves and 2 plug-ins? We're just not sure.
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
I understand. I thought that may be what happened, I wanted to be sure you got a good valve and that I understood for sure what was going on. I am going to need about 10 minutes to try and find a manual to see how that valve connects.

Barry
Ask Your Own Appliance Question
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Ok I think I know what happened. First thing is to try switching the tubes arrowed below red and yellow.

Do not click accept if that does not work, if it does not work just switch them back and let me know.

Barry
CLICK TO ENLARGE
graphic
Ask Your Own Appliance Question
Customer reply replied 6 years ago
That photo isn't the right valve in our frig. The valve we have has 2 different sized water lines that fit on 2 different size valve connections...there's only one valve that fits each water line, so we know we have that set up correctly. It seems like it's the electrical connection...it's allowing water to run after we've stopped dispensing at the door. It doesn't seem right that water from the door should be running into the icemaker inside the frig.
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Switch the wire connectors on the valve. It will not hurt a thing, they both use the same voltage. If that does not work I need the part number to the valve you received.

Let me know,
Barry
Ask Your Own Appliance Question
Customer reply replied 6 years ago
You can't switch these out because the connections are different sizes and you can't turn them over. We got the parts from Repair Clinic.com after searching on our model frig. Part # XXXXX(NNN) NNN-NNNN
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Thats crazy, that valve is the one sears has listed for the valve for the model and they sell Kenmore. But if you go look at the diagrams there is no water filter which is what that valve I put the picture up for has so many connections. They made a little mistake there I would say.

I am looking at the wiring diagrams it has to be something in the electrical system I agree.

Barry
Ask Your Own Appliance Question
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Take a look at the diagram below. I need to know if you have a mechanical timer there or a circuit board. The way to tell is look up from the floor where I have the green arrow. Sometimes there is a round cover there and sometimes not. In that hold do you see a flat piece of plastic or a circular object that looks like it will turn?

Barry
CLICK TO ENLARGE
graphic
Ask Your Own Appliance Question
Customer reply replied 6 years ago

Are we supposed to be looking at the icemaker (which is still in place in the freezer) or at the back of the refrigerator? It's not clear to us where we're to look for this.

Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
I am sorry. That is the temperature control panel in the fresh food section. Look for the hole or a plug covering the hole. If there is a plug there remove it and look. That will be on the bottom of the panel where you adjust your temperature.

Barry
Ask Your Own Appliance Question
Customer reply replied 6 years ago
There's one hole that has a green plastic thing in it at the bottom of the panel near the temperature control knobs. It doesn't look like a plug we're supposed to remove. There's no knob or place to grab it to take it out.
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
I understand. The diagram shows a mechanical timer. I don't trust the diagram anymore. I know for a fact if the timer is mechanical the water valves are not wired to it. If its a circuit timer it very well could be. I am looking at the wiring for the circuitboard now.

Barry
Ask Your Own Appliance Question
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
According to the wiring diagram the only thing that is wired to the ice maker side of the water valve is the ice maker itself. And nothing more. Go around and follow your ice maker water line down to the ice maker side of the water valve. Disconnect that wire connector and go around to get water. Does the same thing happen?

Barry
Ask Your Own Appliance Question
Customer reply replied 6 years ago
Disconnected the icemaker wire and same thing did not happen. there was more water preasure also. i have used both new and old valves and the same happened
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
You are going to need to replace the ice maker module. According to the wiring diagram that is all that is connected electrically to that side of the inlet valve, and I have to say I have never seen one do that ever and I have been doing refrigerator repair for a very long time.

That is the bad part and contains all of the moving parts of the ice maker.

The module is the tan part under the white end cap. Unplug the refrigerator. There are 2 hex head screws that hold the ice maker on. They should be 1/4 inch screws just over the top of it and sometimes one underneath. Loosen the screws on the top and remove the one on the bottom. Lift the ice maker off the top 2 screws and follow the wires back to the wire connector and unlock then pull the connector.

You will then have the ice maker out. Remove the endcap in the picture.

Remove the wire connector from the ice maker, then remove the old module. That is the tan part under the end cap with the 3 phillips head screws.

Install the new module and then put the wire connector back in last just before putting on the end cap.

Once you get everything together plug the refrigerator cord into the wall outlet and turn everything on. The ice maker will cycle when it gets cold.
The part number is XXXXX And one place that has it online is located HERE.



Barry
CLICK TO ENLARGE
graphic
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Verified
Barry G. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Barry G. Your Own Question
Barry G.
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
6,823 Satisfied Customers
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.

Barry G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,249 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,456 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Whirlpool GZ25FSRXYY2 refrigerator. Ice maker stopped
Whirlpool GZ25FSRXYY2 refrigerator. Ice maker stopped working. Replaced Ice maker. Water valve is okay. New Water filter. still will not iniate cycle … read more
Joel Swenson
Joel Swenson
High School or GED
3,311 satisfied customers
My ice maker and freezer are not working. Lgy28968sb.
my ice maker and freezer are not working JA: What's the make and model? And have you checked the settings recently? Customer: lgy28968sb JA: Do you plan on doing the work yourself? Customer: electroni… read more
Rusty S
Rusty S
Technician
85 satisfied customers
THE FREEZER DOOR WATER DISPENSOR STOP WORKING ICE MAKER
THE FREEZER DOOR WATER DISPENSOR STOP WORKING ICE MAKER STILL WORKS AND DISPENSES ICE. DID TROUBLE SHOOTING FROM MANUAL STILL NOT WORKING. CALL REPAIR PERSON THEY SAID WHOLE FREEZER DOOR WOULD NEED RE… read more
Daniel
Daniel
senior service enginner
High School or GED
2,247 satisfied customers
The ice maker is not making ice and the freezer drawer next
the ice maker is not making ice and the freezer drawer next to the ice maker has a layer of ice above the drawer … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Maytag Pull-out freezer & the ice maker doesn't
We have a Maytag Pull-out freezer & the ice maker doesn't produce any ice ! Is there some switch that we need to flip for it to start working? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER IS NOT WORKING ... … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ice maker stopped making ice. water in ice trays but freezer
Ice maker stopped making ice. water in ice trays but freezer and frig. not cold enough. lights, motor in ice bucket all work? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I replaced the water filter now ice maker won't work. Any
I replaced the water filter now ice maker won't work. Any ideas? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker has stopped making ice. when you open freezer
the ice maker has stopped making ice. when you open freezer door a red light is flashing on upper right wall … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a kitchen Aid ice maker in the freezer, there is no
Hello, I have a kitchen Aid ice maker in the freezer, there is no ice being made. I followed your article, and the white blades are in theslight up position, above the white plastic trim piece… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My ice maker and water depenser are not working,ice maker
my ice maker and water depenser are not working,ice maker keeps open shut open shut, driving me craa … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
I changed the water filter for the ice maker in my GE
I changed the water filter for the ice maker in my GE refrigerator and now I have no ice. When I push the water button water spills out on the floor underneath the refrigerator. There is no leak in th… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,456 satisfied customers
My refrigerator needs a new water filter and the ice maker
My refrigerator needs a new water filter and the ice maker doesn't work. Where can I get assistance to have these fixed? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,247 satisfied customers
The fan in the freezer doesn't blow and the ice maker
The fan in the freezer doesn't blow and the ice maker doesn't work but the freezer works good … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
I ordered a bottom freezer refrigerator with the ice maker
I ordered a bottom freezer refrigerator with the ice maker but now I don't want to use feature. Will it make noise if I do not connect water line (hose)? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,247 satisfied customers
The ice maker on our Whirlpool refrigerator/freezer no
The ice maker on our Whirlpool refrigerator/freezer no longer works. It hasn't worked in a long time. Some repair guy wanted to charge me a lot to fix it, so I probably did without it. Now my wife wan… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Experiencing some problems with water filter and ice maker.
Experiencing some problems with water filter and ice maker … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x