How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tim Alan Your Own Question
Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1256
Experience:  Amana, A&E (Whirlpool) ,and Maytag factory service
51145682
Type Your Appliance Question Here...
Tim Alan is online now
A new question is answered every 9 seconds

Why is my Whirlpool Duet washer not spinning in spin cycle?

Customer Question

Our Whirlpool Duet washer has stopped spinning in the spin cycle. The motor can still be heard running so it appears to be gear breakage or however the motor is attached to the drum. This happened after a heavy blanket was washed which may have caused the problem. Please advise. Thanks.

Submitted: 6 years ago.
Category: Appliance
Expert:  Tim Alan replied 6 years ago.

Tim Alan :

Hi, is the unit draining?

JACUSTOMER-vqtxj8np- :

Yes the Whirpool Duet washer is draining. It is just not spinning.

Tim Alan :

Ok, it drains out and you can hear a motor running but it will not spin. Can you take the top off the unit and check the belt at the rear? The belt could have come off the pulley. Also, is it agitating? If the belt came off it wouldn't agitate either?

JACUSTOMER-vqtxj8np- :

I suspected a broken belt or gear, but can you tell me how to take the back off. I will pull the washer out and see what holds back on.

Tim Alan :

Take the top off first and then the hundred or so screws that hold the back panel in place and it's not hard just a lot of screws to remove. If that belt is off, also check the large inner drum pulley and make sure it's tight. It shouldn't wobble at all.

JACUSTOMER-vqtxj8np- :

Believe it or not, the electric power went off over our whole section of Mill Valley and just came back on. I took the back off. The big rubber belt is in place and tight. So now I will see if I can locate the other 'inner drum pulley'. Can you tell me if it is down under the pump or where.

I reattached the water expel hose, pushed the Spin button up to High, and Low and behold it spins. However, it seems to be slower than it should be. Any idea why?

Tim Alan :

The big pulley on the back is the drum pulley, so it did not come off and is spinning but not up to speed.

JACUSTOMER-vqtxj8np- :

Correct, but I am not sure if we ever changed the spinning speed before the washer stopped spinning all together to see if it would spin at different chosen speed. Now what? Any advice as to how fast the 'fast cycle' should be?

Tim Alan :

As long as you have the back off, the first thing to do is check the electrical connection on the motor. It's kind of hard to do and more of a touch and feel thing, but make sure that connection is tight.

  • To begin the test mode first close the door
  • Press the ‘Control On’ button
  • Select the ‘DRAIN/SPIN’ cycle
  • Select ‘NO SPIN’ by pressing the ‘SPIN SELECT’ button
  • Push ‘PREWASH OPTION’ button 4 times within 5 seconds
  • Now if you have successfully initiated the test mode ‘C:00′ will show in the display.
  • If the procedure fails just press the ‘PAUSE/CANCEL’ button then repeat the sequence again.

Above is a test mode that you can put your unit into, once you have checked the motor connector, enter this test mode and then let me know what it does.

JACUSTOMER-vqtxj8np- :

Thanks. Will do.

Tim Alan :

Ok

JACUSTOMER-vqtxj8np- :

Worked as you instructed. C:00 came up and a cycle stared. Water came in, tub started turning. COO then showed CO 3 and the CO 5 and the tub is turning with water in it. So I wonder now if this is resetting something. And since the No Spin button was pushed, what will happen when it gets to that cycle?

Tim Alan :

Ok, good there should be 8 steps. So if it gets stuck on 5 then press the prewash button twice to advance to the next step. It's kind off a reset. The spin is engaged at the final step. The no spin is ignored in the test, when it's in the test at step 8 it should go full or high spin.

JACUSTOMER-vqtxj8np- :

Yep.. I pressed the Prewash button twice and it jumped to the 6 cycle.

Tim Alan :

Ok, good.

JACUSTOMER-vqtxj8np- :

As we speak, how long for the next two cycles to get to eight? Eager to see if it spins well. If it does, does this reveal the original problem? Like did we just need to reset spin and there are no mechanical flaws? Just curious.

Tim Alan :

To advance the cycle press prewash 2 times. Did you get any error or f codes? I'm thinking loose connection, or maybe a glitch, tough to tell at this point.

JACUSTOMER-vqtxj8np- :

So doesn't matter if indeed the spin cycle works after all this fun.

Will check to see if any 'error' or F codes.

Tim Alan :

Is it noisy at all or noisier than it should be? Does the drum look out of round, or does it wobble? The heavy blanket could have caused an out of balance or an unbalanced load sensed situation and it was stuck in the out of balance mode and this could reset that if that's what happened.

JACUSTOMER-vqtxj8np- :

No f or error. The rinse button was flashing and the timer showed like 5. I may have made a mistake as I then thought I could hurryup the spin cycle by pressing start button again. Now timer shows 11. So should I assume this will still trigger the spin cycle? The tub did not spin when I maybe presumptively pushed spin.

Tim Alan :

Hit the cancel button twice and then restart the test procedure. When it is in the test mode with the 00 keep pressing the prewash twice and advance to the c08 test.

JACUSTOMER-vqtxj8np- :

Well. Can do that, but I just checked and it had pumped out water and was spinning like really fast. Should I still do the reset process again?

Tim Alan :

No, leave it alone. It's probably on the drain and spin. That's good it's spinning.