How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79598
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

re frig. model mtb1956deq serial 11093756w2.frezzer works

Resolved Question:

re frig. model mtb1956deq serial 11093756w2.frezzer works cabinet doesnt
Submitted: 5 years ago.
Category: Appliance
Expert:  Tyler Z. replied 5 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

-Could you explain your situation a little more? What do you mean "cabinet doesn't"?

Customer: replied 5 years ago.
frezzer works the frig part does not,all food is getting warm
Expert:  Tyler Z. replied 5 years ago.
ok, if you open the freezer, do you hear a fan running inside the freezer? It will be very noticable when the door is opened if the fan is running.

Customer: replied 5 years ago.
yes fan is running
Expert:  Tyler Z. replied 5 years ago.
ok, then for some reason the air is being blocked and not going up to the refrigerator. Remove the back panel inside the freezer and if you see a ton of frost build up, use a hair dryer to thaw it out. If there isn't frost build up, your damper assembly behind the vent at the top of your refrigerator has failed and isn't opening up to allow cold air in from the freezer. The damper assembly would need to be ordered and replaced to fix the issue if this is your problem.

Customer: replied 5 years ago.
ok you were right froze up solid,did the hair dryer everything cleared,now where did the melting water end up ,its not inside the frige i saw it melt and run down the tin catcher and down the hole wheres it go
Expert:  Tyler Z. replied 5 years ago.
There is a drain pan below the refrigerator. It collects the water and because the compressor is hot, it will evaporate the water. You don't really need to worry about where the water went, it will take care of itself.

Tyler Z. and 3 other Appliance Specialists are ready to help you