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We have s refrigerator model GBS 22KNBCC. The freezer (bottom)

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part works properly, however the...
part works properly, however the refrigerator part is not working. No air is coming out. I have tried several times to adjust control to higher and lower values but with no effect... Read full answer
We have s refrigerator model GBS 22KNBCC. The freezer (bottom) part works properly, however the refrigerator part is not working. No air is coming out. I have tried several times to adjust control to higher and lower values but with no effect
Submitted: 7 years ago.Category: Appliance
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Answered in 1 minute by:
7/14/2011
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Tom Johnston
Tom Johnston, Home Appliance Technician
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Hi welcome to just answer my name is XXXXX XXXXX i will be helping you today with your problem.

Is the fan inside the freezer working also is the frost on the inside back wall ?

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Customer reply replied 7 years ago
I believe that the fan inside the freezer is working as I feel the cold air coming out of the back panel in the freezer. There is no frost on the back panel both in the freezer and the refrigerator
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
What do you have the controls set at ?
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Customer reply replied 7 years ago
Freezer is set at 5, the refrigerator used to be at 5 as well, at the moment is set at 7
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Ok at the back of the fridge behind the controls is a vent put your hand over it and turn the freezer down to 1 can you feel any air flow coming out of it ?
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Customer reply replied 7 years ago
I have checked it before. There is airflow coming out in the freezer part there is no airflow coming out in the refrigerator part. A moment ago I set freezer control to 1. It stoped the airflow in the freezer part.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Ok the problem is the air damper it is not opening. It is part # XXXXX in this break down of the controls. From what you have told me it needs to be replaced. You can get it from your local appliance parts store. Just use the model # XXXXX get it.

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AppliancePartsPros.com | Controls replacement parts for Maytag GBS22KBNCC Ref - Bottom Mounts
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Customer reply replied 7 years ago
Is it easy to replace it, can I do it by myself? I believe my repair skils are average
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Yes it is not to difficult it is something most home owners can do.



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Tom Johnston
Tom Johnston, Home Appliance Technician
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Customer reply replied 7 years ago
I have removed the panel at the top, part #21; there was a screw there. I am not able to remove the panel, part #16. Is there somewhere a screw as well?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
It is just clipped on there are no screws holding it.
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Customer reply replied 7 years ago
I have removed the cover, part #16, and part #18. There is now a "hole" at the back panel of the fridge. No airflow is there. It beats me how the air damper is working - it is not electrically connected to the rest of the refrigerator. Are you sure this is the cause of our problem?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
So with the damper removed there is still no air coming up ?
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Customer reply replied 7 years ago
Yes, this's right.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
In that case the next thing is to remove the inside back wall of the freezer. And check the evap coil for any ice build up.
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Customer reply replied 7 years ago
How this is done? I have checked the fridge and the whole inside looks to be one piece. There is no separate inside back wall of the freezer.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
The inside back wall of the freezer is held by four screws two in the top corners and two at the bottom.
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Customer reply replied 7 years ago
I am affraid that you are looking at a different model. The whole inside panel is in one piece, there are no screws. The only screws there are 8 screws, 3+2+3, for the three rack holders.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
According to your model # that is how the back panel is held on. # 4 in this breakdown is the panel and you can see the screws.
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Customer reply replied 7 years ago
You mean this 4 screws are from the outside of the fridge? We have our fridge inside a cabinet and I do not have access to the back of the fridge, I would have to remove the fridge from the cabinet - this would be a big job.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
No that is inside the freezer.
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Customer reply replied 7 years ago
I apologize for misreading your answers. All the time I read fridge instead of freezer.
I removed the panel. Everything behind is competely frozen, one big block of ice. What might be the reason? We have our fridge for 5 and half years and so far it worked without a smallest problem.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
You have a defrost problem. Do you have a ohms tester to check the defrost system out.
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Customer reply replied 7 years ago
No, I don't. But I have noticed one thing. The air damper is probably broken. The extreme positions are either competely opened or 1/3 closed. It is impossible to close it more. O guess it might have been this way from the beginning
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Yes it sounds like it. Inside the control panel is the defrost timer. It has a little wheel on it turn it until the fridge shuts off then check to see if the element inside the freezer below the evap. The timer is # 12 in the pic i sent.
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Customer reply replied 7 years ago
I am sorry but I am a bit confused.
a) The timer #12, do I need to remove the cover #2 to get to it.

You write "then check to see if the element inside the freezer below the evap." What you mean by this?

I turned the freeze control to 0 to get the freezer defrost
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
If there is not a little hole in the cover where the timer is then yes you will need to remove it.
The heating element is below the coil inside the freezer you need to check if it comes on when you turn the wheel on the timer and the fridge shuts off and goes into defrost. You need to turn the fridge on to put it in defrost.
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Customer reply replied 7 years ago
I had it all apart. I removed covers #2 and #5 and got to timer #12 from above. There is no wheel on it.

Would you please send me a word description of parts in your peicture?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
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Customer reply replied 7 years ago
Dear Tom,

I believe we have come to a deadlock - probably my skills are not good enough. I would appreciate it if you could call me now at
XXX-XXX-XXXX

and I would ask you a couple of quick questions and the story would be completely over.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
It is against the rules to do that it has to be done on here.
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Customer reply replied 7 years ago
Tom,

I removed covers one more time. There is NO wheel on the timer. If you wish, I can take a picture and send it to you. Tom,

I removed covers one more time. There is NO wheel on the timer. If you wish, I can take a picture and send it to you.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Sure send a pic of both sides of it.
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Customer reply replied 7 years ago
I removed the timer and the wheel is on the bottow part I could not see. In the process I got myself into trouble with the plastic band that goes from the control to the air damper.
I am now trying to fix it.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
The band will just slip back on.
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Customer reply replied 7 years ago
I hope I have it back in a correct way.

I worry a bit to turn the weel on the timer. I do not know which way to turn it what is off what is on.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
You can only turn it one way use a butter knife it will click when it gets to the defrost cycle.
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Customer reply replied 7 years ago
I just want to make sure that I am doing things in a right way.

I have the back panel from the freezer removed. The panel at the back of the refrigerator including the air damper is removed. I will turn the fridge on by setting the freezer control to say 2. Now I will turn on the timer. It should turn of the freezer/fridge and turn on the heating element below the coil. Do I get it right?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Yes that is right.
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Customer reply replied 7 years ago
I turned the freezer control on. The cold air starting flowing also to the refrigerator. Then I turned on the timer wheel till it clicked. The fridge turned off. The heating element (I believe this is a metal rod U-shaped that goes down and below the ribs from the left end all the way to the right end) is not working. I increased the freeze control to 5 to let the fridge working again but it is shut off. When the fridge will start colling again?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
On the left of the evap coil is the defrost thermostat it needs to be replaced. This what it looks like. Shut the fridge off turn the wheel on the timer until it clicks again. Then use a hair dryer to defrost the coil. Put the controls in the fridge back together. Once it is all defrosted it will work for a few days until you can replace the thermostat.




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Customer reply replied 7 years ago
I have defrosted the coil an hour ago using the hair dryer. Now there is no ice at all on the coil and ribs. Before I started playing with the timer wheel I checked the fridge. It was working, the cold air was blowing to the freezer and to the fridge. Now I am not able to get it on. I turned again timer wheel till it clicked and then turned the freeze control on. Unfortunately, the freezer will not start working. I tried it 4 times. Please advise.
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Does the fan in the freezer run ?
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Customer reply replied 7 years ago
I finally got it working again. The trick was to turn the timer wheel while the freeze control was ON. So the fridge is working again.

We are nearly at the end. I am not able to locate the defrost thermostat. There are so few parts in the freezer that it is frustrating why I do not see it (The timer wheel was hidden behind a plastic wheel that helps the plastic strip to move smoothly). Is it possible that it is a part that is covered by a a black tape?

If I buy a new one, will I be able to replace it by myself?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
Yes you can replace it. It only has two wires to worry about and it does not matter which way they go so it is very easy to replace. According to the break down it is on the left top of the evap coil.
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Customer reply replied 7 years ago
I am sure that you are tired of all my questions. I would appreciate it if you bear with me a little bit longer. I am attaching a picture of our fridge. Please help me locate the defrost theormostat.

One more question, what is good place to get spare parts to GE appliences?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
You can get it from your local appliance parts store. Ok attach a pic for me and I will see if I can spot the thermostat fro you.
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Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
See the brown wire that runs across the front of the fan follow it to the right side it is attached to the thermostat. It is clipped to the copper line.
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Customer reply replied 7 years ago
Got it. It lloks very much different than the one in the picture.

Tom,

I have been a university teacher for 37 years. So when I say that you have excellent skills to explain things I know what I am talking about. And I envy you your patience. I did not turn up to be a good students but thanks to you I managed to learn it.

Best wishes,

Peter
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
The one in the pic is after market that is why it does not look the same. Thank you for the compliment it is appreciated.
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Customer reply replied 7 years ago
Tom,

the last question.

What is the proper why how the air damper operates. There is a door on the air damper that is attached to a spring. It regulates the width of a slot. The two extremal positions of my air damper is open all the way and shut half way. It never closes completely. Is it OK or I need to buy a new air damper?
Customer reply replied 7 years ago
I just called GE parts. A new air dumper costs 107.25. Are you able to tell me whether the one I have works properly:

What is the proper why how the air damper operates? There is a door on the air damper that is attached to a spring. It regulates the width of a slot. The two extremal positions of my air damper is open all the way and shuts half way. It never closes completely. Is it OK or I need to buy a new air damper?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 7 years ago
It should close all the way so it sounds like it is not operating properly.
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