How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

MY GE XL MICROWAVE KEEPS SHUTTING OFF AFTER I PUT THE TIME

Resolved Question:

MY GE XL MICROWAVE KEEPS SHUTTING OFF AFTER I PUT THE TIME OR PROCEDURE
I WANT TO DO
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.

 

 

So this never starts when you push the start button ? Or does it start and then immediately shut down? Also can you recheck the model number doesn't seem to be coming up, you may have one of the letters in the beginning wrong, thanks, Bryan

Customer: replied 6 years ago.

model # XXXXX sorry for the delay they are giving me a hard time with my user name and password the microwave starts and then shuts down

 

 

Expert:  Bryan replied 6 years ago.
Okay about how long does it run before it shuts down? Is it just a couple seconds?
Customer: replied 6 years ago.

model # XXXXX sorry for the delay they are giving me a hard time with my user name and password the microwave starts and then shuts down

 

a few seconds

Expert:  Bryan replied 6 years ago.
Okay does this sound unusually louder than it did before when it does start? Is the buzz you used to hear when it started louder now than it was before?
Customer: replied 6 years ago.

model # XXXXX sorry for the delay they are giving me a hard time with my user name and password the microwave starts and then shuts down

 

a few seconds

 

there is no sound or buzzing - is this message for me?

Expert:  Bryan replied 6 years ago.
Also you don't hear anything whatsoever? Do you just see the time ticking down a few seconds and then it goes blank? I'm sorry we are having so much trouble communicating, yes the question was for you, and I have the model number so you will need to send that anymore
Customer: replied 6 years ago.

the screen goes completely blank and it gives directions to go to clock and follow those

instructions

Expert:  Bryan replied 6 years ago.
Okay, I get it. The problem is your smart board has failed,this is $182.72 its pretty expensive, since a new microwave only runs around $240.00 most people opt to replace the microwave, however this has its downside also because it has to be installed, if you think you can replace this yourself here is the link to order the part, http://www.repairclinic.com/PartDetail/Panel/WB27X10382/875386?modelNumber=JVM1650WH01 this is pretty common on these microwaves, hope this helps, thanks and well wishes, Bryan
Bryan and 2 other Appliance Specialists are ready to help you