Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

Maytag washer wont run after filling

Maytag Model HAV 2557 AWW...
Maytag Model HAV 2557 AWW Rev 22, serial number 22973996 EP
I've been taking care of a friends' house and they are out of the US for a few weeks. The relatively new looking washing machine began to make noises two days ago after I washed a queen-sized bedspread (perhaps the weight of the wet bedspread during the spin cycle caused some balance or other problems).
My wife just tied to run a load of laundry and although the tub filled, properly, the machine is making odd sounds that alarmed her. So we now have a full load of wet laundry sitting in the washer until I can reach a repairman. Can we talk over the phone about this as I stand near the machine? I am on the computer on the second floor, but the machine is in the basement. Alternatively, I can take my computer to the basement and communicate with you via wi-fi from there.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 17 minutes by:
7/10/2011
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.

 

I'm sorry phone communications are not allowed so you will need to take your laptop to the basement unfortunately, what kind of sounds is your wife hearing? If she washed a comforter in it chances are some of the inside of the comforter the pillow stuff in it has gotten into the machine drain pump and that's probably what you hear, let me know when you get to the basement with your laptop I will tell you what to do next, thanks, Bryan

Ask Your Own Appliance Question
Customer reply replied 6 years ago
She ran a normal load of laundry and didn't realize there was a problem until she came back an hour later. The drum was still full of water, and it seems that the dial had advanced to the spin cycle (I'm not completely sure about this part)
Customer reply replied 6 years ago
Is there a length limit on replies? I don't think my three paragraphs are getting thru.
Sorry, we are experiencing a high volume of questions tonight, okay I think what happened is either the belt is burned up and doesn't spin the tub or the pump or the pump has seized up or has that inside of the comforter stuck in the pump causing it not to drain, the first thing you going to need to do unfortunately is get the water out, you will have to bail that out unless you have a pump you can use, once that is done move the machine away from the wall enough so you can tip it back in lean it against the wall so you can check the belt underneath, it's best to prop it up with something once you tip back so it doesn't come down on you, check the belt real good you can actually roll it off and look at it if it's not already broken, if it's real shiny or if it's burned you need to replace the belt, once you have the belt off the pump which is either in the right front corner or the right rear corner I have to look the diagram to see that anyway try turning it by hand if it doesn't turn easy it probably has something in it jamming it up, let me know when you get that done and we can take it from there, thanks, Bryan
Ask Your Own Appliance Question
Customer reply replied 6 years ago
There is no comforter in the tub and there hasn't been for 24 hours. This is a a new load.
But I will bale it out and try to tip the machine. Can you check back with me in 15-20 minutes or so after I've done it?

[email protected], or SMS me at XXX-XXX-XXXX. (I've input this to justanswer.com earlier in this session, I just want to be sure you can find me.)
Sure no problem, we are only allowed to use this session to communicate just come back and let me know when that's done and I will get you a reply it is sent automatically to me, even a second load or not doesn't matter you could still be the belt or the pump and most likely that's what you find, since this didn't drain it has to be one of the two, have you tried putting it back into the spin cycle to see what it does? Do you hear the motor start in spin? Let me know when you come back, thanks, Bryan
Ask Your Own Appliance Question
Customer reply replied 6 years ago
I've got the drum just about empty and have tilted it back. Should I take the front panel off to look in?
Is the belt underneath intact?
Ask Your Own Appliance Question
Customer reply replied 6 years ago
It appears to have fallen off and is lying on the floor under the machine, but it is not apparently broken.

Okay that's good actually, there are three pulleys which you need to do is put the belt on the two smaller pulleys and then just roll it on to the bigger Pulley in the center, then set the machine back down and try it, if you're lucky that's all it was the belt popped off because it was out of balance, let me know, thanks and good job, Bryan

Ask Your Own Appliance Question
Customer reply replied 6 years ago
THe belt looks worn in two places on opposite sides, probably from friction. I'll try to get it back on but probably want to order a new belt. Should I measure it or how do I get the right replacement?
Customer reply replied 6 years ago
It's a Maytag-Herrin 35-3662AU. how do I get the right replacement?
You don't have to measure it the part number is XXXXX and you can order it at the following link, http://www.repairclinic.com/PartDetail/Belt-Drive/21352320/1318 the $23.45,what happened with this isn't had such a heavy load it couldn't move the tub so the belt sat there and burned, this is common, hope this information has been useful, thanks and very best wishes, Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Monogram Double oven keeps flashing F97 - I have turned
My Monogram Double oven keeps flashing F97 - I have turned the breaker off 2 times for a 1/2 hour and it still does not work - Help! … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I pressed the self cleaning button on my oven but iy was an
I pressed the self cleaning button on my oven but iy was an error how can I take the lock … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have KitchenAid Dishwasher - Model KUDS30FXPA4 I have
I have KitchenAid Dishwasher - Model KUDS30FXPA4 I have tried rebooting it - it seemed to go through the sequence. However, it will still not operate. Also, I have toggled the power off and on. Before… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Model#mc17f808kdt goes completely blank. I will come back on
Model#mc17f808kdt goes completely blank. I will come back on when I open and close the door repeatedly. I can reset the clock, but when I try to operate the microwave, it shuts down very shortly. … read more
travis webb
travis webb
tech.
2,408 satisfied customers
I had started my whirlpool duet washer and heard a error
I had started my whirlpool duet washer and heard a error beep. At first I though it was an imbalanced load and I hit them button to pause and open the door. I Ithen realized tha the water at our vacat… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
283 satisfied customers
Older top load speed queen won't spin. starts to spin and
older top load speed queen won't spin. starts to spin and the motor trips the breaker. seems to be starting on a fast spin or brake is dragging. replaced belt. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
HOW CAN I CHECK FOR FOOD OBSTRUCTIONS IN THE AIR GAP, DRAIN
HOW CAN I CHECK FOR FOOD OBSTRUCTIONS IN THE AIR GAP, DRAIN HOSE OR DISPOSER OF A DISHWASHER … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My dryers lights turn on but it doesn't move from the normal
my dryers lights turn on but it doesn't move from the normal cycle … read more
travis webb
travis webb
tech.
2,408 satisfied customers
My ice maker has started giving me some hollow ice cubes. It
My ice maker has started giving me some hollow ice cubes. … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I bought a top-loading high efficiency low-water washer,
I bought a top-loading high efficiency low-water washer, Whirlpool (Cabrio) in 1/09/2006 from Sears. I started the washer and walked away. Went to check the load and a LF flashing light was on and the… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a whirlpool duet front loading washer that leaks
I have a whirlpool duet front loading washer that leaks during the spin cycle. Water drips of the bottom of the counterweight at the front of the machine. Replaced the front bellow seal. This did not … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a dishwasher that will not drain all the way. Its A
i have a dishwasher that will not drain all the way … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Our whirlpool gas dryer is not working. However, it is
our whirlpool gas dryer is not working. However, it is getting electric because the drum light is on. … read more
travis webb
travis webb
tech.
2,408 satisfied customers
I accidentally reset refrigerator temperature. Need to reset
I accidentally reset refrigerator temperature. Need to reset to 37 degrees. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Our Kenmore dishwasher won't start. The Lock on light is
Our Kenmore dishwasher won't start. The Lock on light is lite red. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
WASHER KEEP STOPPING ON RISNE. CABRIO 6YRS
WASHER KEEP STOPPING ON RISNE JA: What's the make and model of your washing machine? And can you guesstimate how old it is? Customer: CABRIO 6YRS JA: Do you plan on doing the work yourself? Customer: … read more
travis webb
travis webb
tech.
2,408 satisfied customers
We have a Whirlpool Duet steam front load washing machine
We have a Whirlpool Duet steam front load washing machine that is about 4-5 years old. The last few loads it runs through its wash cycle normally and at the end of the last spin with one minute remain… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Samsung RB215BSSB Refrgerator; Ice maker just quit
I have a Samsung RB215BSSB Refrgerator; Ice maker just quit working, so I replaced the ice maker unit and it still does not work. Turns out I'm not getting water to the unit ; my water supply up to th… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x