How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

After finishiing a load of wash I check the machine and it

Resolved Question:

After finishiing a load of wash I check the machine and it is completely drained. The next day when I go to do a load of wash there is over an inch of water in the machine. I have had to drain the machine before I could do a load of wash. It is a Duet steam washer.
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.

 

can you open the door and get us the model # ?

Customer: replied 6 years ago.
Model # XXXXX
Expert:  Bryan replied 6 years ago.
your water inlet valve is leaking, its not shutting tightly and alowing water to drip into the machine when its idle, this is common, you can order this @ http://www.repairclinic.com/PartDetail/Water-Inlet-Valve/W10156253/1454550?modelNumber=WFW9600TW01 it locted where the water lines from the house connect. the best way to get to it is remove the top of the machine, there are screws along the back holding it on, thanks Bryan
Bryan and other Appliance Specialists are ready to help you