How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Whirlpool Conquest refrigerator/freezer that has developed

This answer was rated:

I have a Whirlpool Conquest refrigerator/freezer that has developed a problem with the icemaker not generating any ice. It does dispense water, so I know that it at least is getting water into the system. Do you have some ideas for troubleshooting this?

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.


do you have a full model # ? when you open the freezer the infered light is blinking correct? if so press the flap in on the other side without covering the hole in it and tell me what the light does then.

Customer: replied 6 years ago.
It is model GS5SHAXNL00. When I open the door, the light is blinking red. When I press the flap , the light is solid red
ok thats good it means the emiter reciever is good, what position are the fingers in the ice maker in?
Customer: replied 6 years ago.
There are no fingers sticking up or down, if that's what you mean.
yes, let me check a few things i be back shortly.

ok, I need you to watch this video and tell me if the icemaker fingers are in the position shown at the begining of the video, if not the ice maker has failed.



Bryan and other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
They aren't in the position noted in the video. It looks like replacement is in order. Thanks for your assistance.
sure no problem, have a great and safe 4th of July ! thanks and best wishes, Bryan