How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

cooling but not normal on freezer and refrigerator

Resolved Question:

cooling but not normal on freezer and refrigerator
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today. lets get started.


is there any frost on the back panel inside the freezer behind the foor? is the fan in the freezer running?

Customer: replied 6 years ago.
their is frost on inside back of is running
Expert:  Bryan replied 6 years ago.
okay you have a defrost problem, you will need to defrost this , take the back panel inside the freezer out and take a hair dryer and defrost all the frost from the coils, aftyer that is done plug it back in and put the panel back on , then order this. @ thanks Bryanits the defrost thermostat, its clipped to the top of the silver coils inside the freezer where youdefrosted, when this comes in replce it, you can order this @
Bryan and other Appliance Specialists are ready to help you
Customer: replied 6 years ago.

that effects the refer part also


Expert:  Bryan replied 6 years ago.
yes all the cold air comes from the freezer via vents. these are clogged because of the frost. this will take care of your issue. thanks Bryan