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I have a 2 year old Samsung refrigerator with freezer on the…

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I have a 2 year...
I have a 2 year old Samsung refrigerator with freezer on the bottom. The water dispenser is still giving out water but ice is not being made. There is a clicking sound as if it is trying to make ice. We called Samsung and were told to remove filter and put on Power Freeze. That... Read full answer
I have a 2 year old Samsung refrigerator with freezer on the bottom. The water dispenser is still giving out water but ice is not being made. There is a clicking sound as if it is trying to make ice. We called Samsung and were told to remove filter and put on Power Freeze. That was 2 days ago and it did nothing. Do you have any suggestions?
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Answered in 5 days by:
7/7/2011
Robert
Robert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,601
Experience: 16+ years of in home appliance repair knowledge.
Verified

Robert :

Hello.

Robert :

Is the clicking noise coming from the icemaker itself? These units have horrible luck with the icemaker so that may be the issue.

Robert :

Also, you said you hit the reset button on the icemaker. Did you push it or hold it for about 5 seconds? What happened when you pushed it?

Customer:

The clicking noise is coming from the ice maker. I was told to hold the reset button for 8 seconds and turn the freezer on Power Freeze, also to remove the filter. Nothing happened. The info was from customer service at Samsung.

Robert :

Ok. You will have to replace that icemaker. It is not a hard job and takes about 10 minutes to do the whole job.

Robert :

The part number you will need is DA97-05422A.

Customer:

How difficult is this and about how much will it cost? Is this common for the ice maker to die after such a short time?

Robert :

It is not difficult to remove. 2 screws holding it on. 1 plug and 1 ground wire. Nice and easy. They are usually around 125 but I found one on amazon for less. Here is the link:

Customer:

Tell me how this works now. Do I purchase the part and see if the icemaker now functions? Do I pay you now and just hope this all works?

Robert
Robert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,601
Experience: 16+ years of in home appliance repair knowledge.
Verified
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