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Just purchased a brandnew Kenmore 13243 Dishwasher but it doesnt

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Just purchased a brandnew Kenmore...
Just purchased a brandnew Kenmore 13243 Dishwasher but it doesn't work. All wire connections @ buttom panel were tested & found true. Touch pad on the door doesn't respond when touched.
Submitted: 6 years ago.Category: Appliance
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Answered in 2 minutes by:
7/1/2011
Appliance Technician: Mike, Home Appliance Technician replied 6 years ago
Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,629
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.
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Hi my name isXXXXX will be assisting you with this problem.Please allow me some time to do research and type a response to each of your posts.

Do you see any lights on the control panel lit of is it dead?
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Customer reply replied 6 years ago
Control Panel on door doesn't lightup.
Appliance Technician: Mike, Home Appliance Technician replied 6 years ago
Can you give me the full model number from the sticker around the door, will look like this 665.12345678
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Customer reply replied 6 years ago
Model # XXXXX Ser# XXXXX
Appliance Technician: Mike, Home Appliance Technician replied 6 years ago
Have you taken the cover off where the power hooks up removed the wire nuts and checked the wire nuts plus the wires? this is something that is generally overlooked.
Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,629
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.
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Customer reply replied 6 years ago
What else do you need? Am only a DIYer homeowner
Appliance Technician: Mike, Home Appliance Technician replied 6 years ago
Did you check the power hook up as I suggested in my last post?
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Customer reply replied 6 years ago
Where is that located?
Appliance Technician: Mike, Home Appliance Technician replied 6 years ago
You would take the panel off under the door (1 screw either side) once this is off you will see a metal box where the wires go into, this is where the power hooks up. Shut the breaker off then take the cover off and wire nuts, check the wires for shorts or breaks, also check the wire nuts for scorching or damage.
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Customer reply replied 6 years ago
I will allow the Sears tech to handle this when he arrives. Scheduled for today. An app't was scheduled yesterday.
Appliance Technician: Mike, Home Appliance Technician replied 6 years ago
Ok have a great weekend.
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Mike
Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,629
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