Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

whirlpool gold refrigerator. model G565HAXL802 serial number

Customer Question
whirlpool gold refrigerator. model...
whirlpool gold refrigerator.
model G565HAXL802
serial number SM3352347
manufactured 08/02

icemaker not working
water comes up to the back of the refrigerator.
line is clean from the valve/icemaker (not frozen).
We can still get water from the door dispenser.
Submitted: 6 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
7/1/2011
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Verified

Hello my name is XXXXX XXXXX I will be assisting you. Click the pictures to enlarge them.

 

Open the freezer and look to the right. That light pictured below should be blinking 2 times and then a pause and repeat. The one that is labeled status LED?

graphic
View Full Image

 

Then if you push the lever on the left keeping your hand and arm low the light should turn solid. Is that happening?

graphic
View Full Image

 

Try to feel the ice maker, are your ejector blades in about the same position as the picture below? Is the ice maker empty?

 

Barry

CLICK TO ENLARGE

graphic
View Full Image
Ask Your Own Appliance Question
Customer reply replied 6 years ago

Light on the right is solid red...not blinking.

Door on the left is closed.

Ejecter blades are at the angle shown.

 

Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Thank you, XXXXX XXXXX lever in either position you cannot get a blinking light? If not try unplugging the refrigerator for 10 minutes then watch it for 2 if it does start working and let me know.

Barry
Ask Your Own Appliance Question
Customer reply replied 6 years ago

just tried opening the door (lever) on the left again.

the light is blinking in a rythem of 2 times....but doesn't stay lit.

 

should we still unplug? We've tried that earlier and it didn't do anything

 

Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
No thats ok. 2 times and a repeat indicates the parts are working properly.

There are 2 types of fill tubes for the ice maker, one that comes in from the top and lets the water into the ice maker and one that comes in from the back. If its from the top can you squeeze that rubber. Does it feel hard like it has ice in it?

Barry
Ask Your Own Appliance Question
Customer reply replied 6 years ago

it does not feel like it has ice in it, very plyable. and we used the air compressor on it and the air came through...no restrictions.

 

Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
Thank you, XXXXX XXXXX just a few minutes to type all of this out.

Barry
Ask Your Own Appliance Question
Appliance Technician: Barry G., Home Appliance Technician replied 6 years ago
The inlet valve is a dual valve in one body. One side is for the dispenser and the other is for the ice maker. The ice maker side is not working. However if you want to test you can if you have a volt meter. Follow the ice maker water line down to the inlet valve and disconnect the wire connector on that side of the inlet valve. Set your meter above 120 VAC and insert the probes in that connector.

Follow the instructions below to get the ice maker out. Leave the wire connector connected.
CLICK TO ENLARGE
graphic
View Full Image
View Full Image




In the picture below is the face plate. You will need to remove that. I know its not exactly the ice maker you have but yours comes off just as pictured.
graphic
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image


Strip a small piece of insulated wire an put the ends into the holes marked T and H as pictured below.
graphic
View Full Image
View Full Image
View Full Image
View Full Image
View Full Image


Tape the door switch and emitter which is the lever to your left just like it would be if the freezer door was shut. Be sure not to block the invisible beam that goes across.

graphic
View Full Image
View Full Image


In a minute the ice maker should begin to cycle. If it does cycle let it turn about a quarter of the way around and remove the wire. AT THIS POINT IT MAY SPARK, then It should then continue on its own. If it cycles which it should go around and watch the volt meter, briefly for about 2 seconds there should be voltage near the end of the ice maker cycle. If so then replace the inlet valve. If not let me know.





One place that has inlet valve online is LOCATED HERE. There is a picture to look at there if you need to look. The part number is(NNN) NNN-NNNNbr/>
The inlet valve is the first part your homes water supply connects to. To replace it UNPLUG THE UNIT. Turn off the water, remove the screws holding it on and pull it out where you can work with it. If you look where the plastic lines go into the valve you will see a white or yellow ring. Press that down in toward the valve while pressing the line in at the same time. Then pull the line out while holding the ring down. Simply push the line in the new valve and give it a light tug to be sure its seated.

Once you get all the water lines changed pull a wire connector off the old valve and push it on the new. Do that one at a time so you do not get them mixed up. Thats it. Plug up the unit and turn everything on and it will all start automatically.

For now turn the ice maker off. Its not good for it to cycle without water, it will cycle way to often.

Barry
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Verified
Barry G. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Barry G. Your Own Question
Barry G.
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
6,823 Satisfied Customers
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.

Barry G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The Ice machine on my GE profile refrigerator has stopped working.
The Ice machine on my GE profile refrigerator has stopped working. Any ideas?… read more
Barry G.
Barry G.
Home Appliance Technician
6,823 satisfied customers
Why is Kenmore Elite refrigerator making a loud noise?
Kenmore Elite Refrigerator making awful noise. Some sort of loud motor noise, maybe coming from the ice maker? It was iced over and I've de-iced the whole thing. The ice maker is turned off but it is … read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Samsung RFG298 lower ice maker has stopped making ice. The
Samsung RFG298 lower ice maker has stopped making ice. The upper ice maker is still working. What can I check?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My new kitchen aid bottom freezer ice maker bin is stuck and
my new kitchen aid bottom freezer ice maker bin is stuck and I can't get it out. there is no ice in it now and we have turned the ice maker off, but it is still stuck … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My refrigerator ice maker drops into the freezer. Purchased
My refrigerator ice maker drops into the freezer JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: Purchased July 2017. 5 months rf263teaesg JA: Do you plan… read more
Rusty S
Rusty S
Technician
155 satisfied customers
Ice maker not working. Ice maker not working. If possible.
had ice initialy, turned I'm off now turned on but still no ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My ice maker is not making ice. My ice maker is not making
My ice maker is not making ice JA: What's the make and model? And can you guesstimate how old it is? Customer: My ice maker is not making ice JA: Do you plan on doing the work yourself? Customer: If I… read more
Rusty S
Rusty S
Technician
155 satisfied customers
My ice maker isn't working. The ice maker rack is full of
My ice maker isn't working. The ice maker rack is full of frozen water. It was turned off for a time without the water supply being turned off. How can I thaw the rack? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Ice maker is not working-- panel says "ice maker off" but it
ice maker is not working-- panel says "ice maker off" but it doesn't seem to have an option to turn it on … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The ice maker has stopped working in my freezer. model
the ice maker has stopped working in my freezer. model number … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
When I manually switch the freezer light off the ice maker
When I manually switch the freezer light off the ice maker sensor light also goes off on a kitchen aid refrigerator. Ice maker not working … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My ice maker and freezer are not working. Lgy28968sb.
my ice maker and freezer are not working JA: What's the make and model? And have you checked the settings recently? Customer: lgy28968sb JA: Do you plan on doing the work yourself? Customer: electroni… read more
Rusty S
Rusty S
Technician
155 satisfied customers
The ice maker is not making ice and the freezer drawer next
the ice maker is not making ice and the freezer drawer next to the ice maker has a layer of ice above the drawer … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Ice maker stopped making ice. water in ice trays but freezer
Ice maker stopped making ice. water in ice trays but freezer and frig. not cold enough. lights, motor in ice bucket all work? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
The ice maker has stopped making ice. when you open freezer
the ice maker has stopped making ice. when you open freezer door a red light is flashing on upper right wall … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a kitchen Aid ice maker in the freezer, there is no
Hello, I have a kitchen Aid ice maker in the freezer, there is no ice being made. I followed your article, and the white blades are in theslight up position, above the white plastic trim piece… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I ordered a bottom freezer refrigerator with the ice maker
I ordered a bottom freezer refrigerator with the ice maker but now I don't want to use feature. Will it make noise if I do not connect water line (hose)? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x